Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Mangual

Valrico,FL

Summary

Highly organized and detail-oriented professional with experience as a data analyst. A dedicated team player with exceptional problem-solving skills and the ability to handle multiple projects simultaneously while maintaining a high degree of accuracy. Known for meticulous attention to detail and a strong focus on delivering results.

Overview

11
11
years of professional experience

Work History

Credit Card Collections Specialist

JP Morgan Chase
04.2023 - Current
  • Excellent Communication, Negotiation, and Decision-Making: Demonstrates exceptional skills in effectively communicating with customers, engaging in negotiations, and making informed decisions.
  • Over goal in all metrics with an average month-to-month scorecard of 4.2
  • Excels in navigating multiple technologies and thriving in fast-paced environments, showcasing adaptability and resilience
  • Efficiently works independently and collaboratively within a team, fostering a cooperative work environment.

Data Maintenance Analyst

Daymon Worldwide
10.2021 - 04.2023
  • Successfully managed all new products and orders for high-profile clients including Walmart and South Eastern Grocers.
  • Developed and updated comprehensive reports to track and analyze new products, order fulfillment, and inventory management.
  • Proactively investigated and resolved any issues or inconsistencies in reporting, ensuring accurate and reliable data for decision-making
  • Consistently surpasses individual company goals, consistently achieving an average of 128% over the past 6 months. Accomplishes this through efficient time management skills, ensuring timely completion of tasks and projects.

Team Leader/Learning Ambassador

Amazon
01.2017 - 10.2021
  • Effectively communicated with team leaders and managers to coordinate the completion of various phases in day-to-day operations, fostering smooth workflow and interdepartmental cooperation.
  • Demonstrated a positive attitude in the workplace, inspiring and motivating associates to perform at their best and fostering a supportive team culture.

Financial Aid Counselor

Zenith Education
08.2013 - 09.2016
  • Provided guidance and support to students in completing and filing financial aid documents, facilitating the determination of Pell Grant eligibility.
  • Collected and compiled additional verification and income documentation, adhering to government regulations and ensuring compliance.


Education

Bachelor of Arts - Criminal Justice

University of Arizona Global Campus
Arizona
01.2025

High School Diploma -

Durant High School
Plant City, FL
01.2008

Skills

  • Investigative and critical thinking skills
  • Proficient computer skills with 59 WPM
  • Data Analysis
  • Effective Verbal Communication
  • Time Management
  • Interpersonal Skills
  • Strong Negotiation Skills
  • Attention to Detail
  • Written Communication
  • Data Analysis
  • Problem Solving
  • Team Building

Timeline

Credit Card Collections Specialist

JP Morgan Chase
04.2023 - Current

Data Maintenance Analyst

Daymon Worldwide
10.2021 - 04.2023

Team Leader/Learning Ambassador

Amazon
01.2017 - 10.2021

Financial Aid Counselor

Zenith Education
08.2013 - 09.2016

Bachelor of Arts - Criminal Justice

University of Arizona Global Campus

High School Diploma -

Durant High School

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Stephanie Mangual