Summary
Overview
Work History
Education
Skills
Timeline
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LAYNEJA SELWOOD

Winter Garden,FL

Summary

Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.

Overview

3
3
years of professional experience

Work History

CREDIT CARD COLLECTIONS SPECIALIST

JPMORGAN CHASE
06.2023 - Current
  • As a specialist I in collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts
  • By building a strong rapport with your customer, you will be able to make an impact on the business
  • Your passion for customer service, inner competitiveness will allow you to excel in the fast paced environment

FRAUD VERIFICATIONS (3 MONTH PROJECT)

JPMORGAN CHASE
11.2023 - 01.2024
  • Initiated card member contact by means of an inbound calls resulting from voice messages left by previous representatives, or email alerts
  • Required to utilize specific call handling procedure for the purpose of mitigating potential fraud alerts or red flags, and/or approving credit cards while branding Chase to create a rewarding experience for our customers
  • Ensuring adherence to all security related policies and procedures

CLUB COUNSELOR

HILTON GRAND VACATIONS
07.2022 - 04.2023
  • Providing outstanding customer service in an inbound call center environment
  • Assisting Owners and Club members by coordinating and promoting vacation opportunities through their club membership
  • Confirming reservations and providing relevant information about the resorts, unit amenities and travel information
  • Assisting Club members with lower-level challenges and providing resolution using my techniques and my tools provided
  • Answering inquiries aimed at educating club members regarding program option and our benefits

LOAN SERVICING SPECIALIST

TRUIST BANK
01.2022 - 07.2022
  • Responsible for incoming calls for routine and complex inquiries regarding products, procedures, systems or policies for new and existing clients
  • Committed to utilize all available tools and resources to maintain client satisfaction, track all unresolved issues accurately, to ensure timely follow up and resolution
  • Service Representatives act as client advocates to track client complaints and feedback in regards to Truist, our teammates, products and vendors

RECREATION TEAM

HYATT GRAND REGENCY CYPRESS
06.2021 - 08.2021
  • Organize and promote activities, such as arts and crafts, boating, games, biking, dramatics, social recreation, camping, and hobbies, taking into account the needs and interests of individual guest
  • Interacting with guest individually with whatever request they need

Education

DIPLOMA -

POINCIANA HIGH SCHOOL
05.2021

Skills



  • Cash handling expertise
  • Time management proficiency
  • Exceptional customer service
  • Banking
  • Compliance, banking laws, and regulations
  • Loans
  • Hospitality and accommodation
  • Fraud identification
  • Problem-solving abilities
  • Customer service excellence
  • Team building
  • Time management abilities

Timeline

FRAUD VERIFICATIONS (3 MONTH PROJECT)

JPMORGAN CHASE
11.2023 - 01.2024

CREDIT CARD COLLECTIONS SPECIALIST

JPMORGAN CHASE
06.2023 - Current

CLUB COUNSELOR

HILTON GRAND VACATIONS
07.2022 - 04.2023

LOAN SERVICING SPECIALIST

TRUIST BANK
01.2022 - 07.2022

RECREATION TEAM

HYATT GRAND REGENCY CYPRESS
06.2021 - 08.2021

DIPLOMA -

POINCIANA HIGH SCHOOL

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LAYNEJA SELWOOD