QUANITA VAUGHN
Campbell,OH
Summary
Results-driven Collections Specialist known for high productivity and efficient task completion. Specialize in negotiation, debt recovery strategies, and regulatory compliance. Excel in communication, problem-solving, and empathy to navigate complex situations and achieve positive outcomes. Committed to maintaining professionalism and integrity in challenging environments.
Accomplished in bringing accounts current, and meeting financial targets. Tenacious in pursuing resolutions. Dedicated to completing work quickly to consistently exceed targets. Reliable team member, accustomed to taking on challenging tasks.
Overview
12
12
years of professional experience
Work History
Credit Card Collections Specialist
Huntington National Bank
Remote, United States
02.2022 - Current
- Conducted skip tracing to locate individuals responsible for outstanding balances.
- Set up payment plans to help customers bring their accounts current.
- Worked with outside collection agencies to resolve long-term nonpayment issues.
- Monitored overdue accounts to track new payments, and document continued issues.
Customer Service Representative
First National Bank
Hermitage, United States
07.2018 - 07.2020
- General customer service assistance with checking accounts, savings, fraud reports, and ordering new debit cards.
- Documented detailed notes in the CRM system to track customer interactions.
- Communicated with clients over the phone, email, and chat platforms.
- Managed time by prioritizing the workload.
- DDA, loans, mortgages.
Customer Service Representative
VXI Global Solutions
Youngstown, United States
11.2013 - 07.2018
- Processing payments for utility companies, auto loans, and court tickets.
- Navigated multiple systems to identify the source of the issue.
- Followed scripts to maintain good call control.
- Updated databases with new and modified customer data.
Education
High School Diploma -
East High School
Youngstown, OH, United States05.2013
Skills
- Relationship building
- Data entry
- Multitasking
- Customer complaint resolution
- Fraud detection
- Debt recovery
- Customer service
- Empathy and tactfulness
- Active listening
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Credit Card Collections Specialist
Huntington National Bank
02.2022 - Current
Customer Service Representative
First National Bank
07.2018 - 07.2020
Customer Service Representative
VXI Global Solutions
11.2013 - 07.2018
High School Diploma -
East High School