Jazmyn Meekins
Pflugerville,TX
Summary
Dedicated customer service professional with strong leadership abilities and a commitment to creating positive, memorable experiences. Skilled in coaching teams, managing escalations, and maintaining smooth operations in high‑volume environments.
Overview
4
4
years of professional experience
Work History
Customer Solutions Representative
Spectrum
Austin, TX
12.2023 - 12.2025
- Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
- Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
- Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
- Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
- Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Support Lead
Living Spaces
10.2022 - 12.2023
- Train and coach Sales Specialists II on cash handling, transactions, guest engagement, and SOP compliance.
- Complete Operations Standard Work and support scheduling needs.
- Conduct audits, oversee cash office procedures, and ensure documentation accuracy.
- Assist with guest escalations and coach team members on de‑escalation.
- Serve as Sales Floor Leader/Manager on Duty to support sales and daily operations.
- Manage supply inventory, vendor orders, and invoice processing.
- Review Operations reports and support guest follow‑ups.
Warehouse Worker
PepsiCo
Austin, TX
09.2021 - 10.2022
- Loaded and unloaded 200+ pallets daily in a fast‑paced warehouse.
- Managed 50+ electronic orders per day with accurate inventory tracking.
- Lifted 20–45 lb loads while sorting, packing, and loading orders.
- Operated forklifts and pallet jacks safely and efficiently.
Education
High School Diploma -
Pflugerville High
Pflugerville, TX05-2020
Skills
- Organization
- CRM software
- Goal setting and achievement
- Client retention strategies
- Database maintenance
- Spreadsheet tracking
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Call center experience
Timeline
Customer Solutions Representative
Spectrum
12.2023 - 12.2025
Support Lead
Living Spaces
10.2022 - 12.2023
Warehouse Worker
PepsiCo
09.2021 - 10.2022
High School Diploma -
Pflugerville High