Jazmyn Smith
Fresno,TX
Summary
Strong background in customer service and data management, with a proven history of resolving complex issues and maintaining data integrity. Experienced in high-volume environments, working from home, delivering exceptional support, and driving operational efficiencies. Bilingual in English and Spanish, contributing to enhanced communication and customer engagement.
Overview
9
9
years of professional experience
Work History
Data Entry Specialist
AndTech Solutions, LLC
Houston, TX
09.2023 - 05.2025
- Verified and cross-checked client data for accuracy and consistency throughout migration phases, contributing to data integrity
- Migrated client data from legacy systems to updated platforms, ensuring accuracy and completeness
- Ensured confidentiality of client data to maintain trust and compliance and ensured compliance with privacy protocols, protecting sensitive data
- Worked in a fully remote environment, maintaining consistent communication and productivity while securing confidential information and meeting project deadlines
- Formatted spreadsheets and added custom columns for improved data tracking.
- Organized digital filing system to streamline file access and improve team efficiency
- Navigated multiple screens and software tools to manage workflows effectively and meet deadlines
- Downloaded, labeled, and securely stored client files in designated folders according to project protocols
Retail Specialist
Houston First Avenida Shop
Houston, TX
04.2018 - 01.2021
- Delivered face-to-face customer service, assisting with purchases, product questions, and issue resolution
- Oversaw daily operations including opening/closing duties, cash handling, and inventory management
- Coordinated communication across store locations to drive operational consistency and improve customer service
- Proposed customer-focused improvements that drove store traffic and boosted customer satisfaction
- Maintained visual merchandising standards and organized stockrooms to enhance shopping experience
- Maintained accurate product data in POS systems and ensured proper merchandise representation and availability
Call Center Representative
Empereon
Houston, TX
10.2017 - 03.2018
- Managed high-volume inbound calls, resolving a wide range of customer concerns with professionalism and efficiency
- Owned and resolved customer issues by coordinating with escalation teams to ensure timely solutions
- Assisted customers with telehealth profile setup, navigation, and technical troubleshooting, including login problems, connectivity concerns, and account access to ensure seamless virtual healthcare service delivery
- Built rapport with customers by consistently exceeding expectations during inquiries, cancellations, and confirmations, enhancing overall customer satisfaction
- Met and exceeded daily performance targets for quality, productivity, and service metrics
- Utilized Genesys and Salesforce platforms to manage customer accounts, track interactions, and maintain accurate records across multiple systems
- Logged customer interactions and analyzed call data to identify trends, leading to actionable recommendations for service enhancements
- Worked in a hybrid environment, seamlessly transitioning between remote and in-office settings while maintaining consistent communication and productivity through Microsoft Teams and meeting confidentiality standards
Barista
Starbucks
Houston, TX
02.2016 - 10.2017
- Delivered personalized customer service by preparing and service beverages to Starbucks quality standards in a high-volume environment
- Educated customers on drink options and promotions, upselling products to enhance satisfaction and increase sales
- Processed orders and handled cash transactions using POS system, ensuring accurate and efficient customer interactions
- Maintained cleanliness and organization of workstations and dining areas, ensuring compliance with food safety standards
- Collaborated with team members to create welcoming, fast-paced environment, resolving customer concerns efficiently
Education
High School Diploma -
Eisenhower Senior High School
Houston, TX06-2015
Skills
- Bilingual (English, Spanish)
- Detail oriented
- Multi-channel communication
- Adaptability
- Active listening
- Microsoft Office (Excel, Word, Outlook)
- Problem solving
- Multi-tasking
- Conflict resolution
- Customer support
- Data entry/validation
Timeline
Data Entry Specialist
AndTech Solutions, LLC
09.2023 - 05.2025
Retail Specialist
Houston First Avenida Shop
04.2018 - 01.2021
Call Center Representative
Empereon
10.2017 - 03.2018
Barista
Starbucks
02.2016 - 10.2017
High School Diploma -
Eisenhower Senior High School