Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jazmyn Whitlock

Addison

Summary

Account Executive at Impress Designs Inc. with a strong history of improving customer experiences and achieving project success. Expertise in web development and client relationship management, focusing on process optimization and impactful solutions. Proficient in analytics tools to enhance engagement and conversions, driving client satisfaction and loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Account Executive

Impress Designs Inc.
Addison
03.2021 - Current
  • Guide customers to success in understanding and working with our procedures and processes for decorating apparel
  • Quote Customer projects
  • Enter sales orders from customer invoices and other purchase order submission methods with an emphasis on data accuracy
  • Purchase goods according to customer needs while keeping record of company expenses.
  • Meet with customers either directly, video chat, or by phone
  • Ensure the timely and successful delivery according to customer needs and objectives while clearly communicating with both the customer and internal resources
  • Maintain accurate customer records in all software systems, CRM, ERP and other programs as trained
  • Utilize AEM (Adobe Experience Manager) for web content creation and improvements.
  • Track and optimize website performance, site traffic trends, and email strategies, leveraging tools like Google Analytics, Adobe Analytics, and Quantum Metrics.
  • Daily use of Monday.com, Canva, adobe, pulse ambassador etc.
  • Formulate and execute SEO strategies to boost traffic and conversions.
  • Perform other related duties and special projects required to help move the paradigm of 'The Customer Experience' as required
  • Assist other departments as necessary and provide weekly updates on project development.
  • Create and update presentations for client visits, internal and external events
  • Represent the company and coordinate social, promotional and community events at professional industry associations
  • Responsible for handling confidential reports, files and information for the leadership team

Benefits Enrollment Specialist / Data Entry

Employees Retirement System of Texas
Dallas
03.2017 - 06.2021
  • Currently I lead a team of agents who answer moderately complex incoming calls and emails from Texas state employees and retirees with questions regarding health, dental, and life insurance benefits, retirement eligibility, and retirement of benefits problem resolution issues.

Technical Support Specialist

Verizon
Dallas
06.2018 - 03.2021
  • I resolve challenging customer issues including device related trouble shooting, billing, service inquiries etc.
  • I answer a high volume of customer calls delivering innovative and individualized solutions to satisfy the needs of our diverse customer base.

Order Entry/Customer Service Representative

Luxottica Optical
01.2015 - 03.2017
  • Remedy Ticket Handling
  • Target.com Corporate Partner Account Handling
  • Business Client Issue Resolution
  • Large Volume Call Handling
  • Preparing and sorting client account documents for entry
  • Entering data into database software and checking the accuracy of entered data
  • Resolving discrepancies in information and obtaining further information for incomplete documents
  • Responding to information requests from authorized members

Customer Service Representative

Sephora
Dallas
08.2013 - 01.2015
  • Account Handling and Credit Card issue resolution using Cyber Source and CSC software
  • Client Issue Resolution
  • Large Volume Call Handling
  • Office Organization

Education

Bachelor's degree - Applied Science

El Centro Community College
Dallas, TX
05.2016

High School -

Liberty High School
Frisco, TX

Skills

  • Front desk and reception
  • Project management
  • Customer service and support
  • Sage and Microsoft Office proficiency
  • Web development (HTML, CSS, JavaScript)
  • Database management (MySQL)
  • User interface design
  • Presentation skills (PowerPoint)
  • API integration
  • Version control (GitHub)
  • Client relationship management
  • Cash handling and financial management
  • Live chat support
  • Office organization

Certification

SMU PRO full stack web development certificate, 10/01/19, Present

Additional Information

Dedicated and technically skilled business professional with versatile administrative support skills. Offers excellent customer service and interpersonal skills with the ability to quickly determine a customer's needs and interests to efficiently address them in order to increase efficiency, customer satisfaction and the bottom line., Offer advanced computer skills in Millenium and Microsoft based products and other applications/systems. As well as years of experience in quick, efficient and pleasant customer service., Computer Science applied to JavaScript, Browser Based Technologies (HTML, CSS, JavaScript, jQuery, Bootstrap), Deployment (Heroku, Git)., SKILLS: Microsoft Office Suite including Powerpoint and Publisher, Large Volume Call Handling, Cashiering/Money Management, Client Servicing, Office Organization and File Management.

Timeline

Account Executive

Impress Designs Inc.
03.2021 - Current

Technical Support Specialist

Verizon
06.2018 - 03.2021

Benefits Enrollment Specialist / Data Entry

Employees Retirement System of Texas
03.2017 - 06.2021

Order Entry/Customer Service Representative

Luxottica Optical
01.2015 - 03.2017

Customer Service Representative

Sephora
08.2013 - 01.2015

Bachelor's degree - Applied Science

El Centro Community College

High School -

Liberty High School

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