Summary
Overview
Work History
Education
Skills
Timeline
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Darius Johnson

Arlington,TX

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Additional experience is working in a fast-paced environment, with the abiliy to think critically and solve complex issues by creating solutinos that deliver and enhance efficiency and effectiveness. A proven team player with the ability to lead, be led, interact, influence with others.

Overview

4
4
years of professional experience

Work History

Sales Support Specialist

Impress Designs
09.2023 - Current
  • Maintains a deep understanding of the features, benefits, and applications of specific products or services offered
  • Engage with customers to best understand which personalized services fit their individual needs
  • Perform data entry tasks for sales figures, metrics, and other relevant information by maintaining an organized and accessible filing system
  • Efficiently create purchase orders, review pending orders, and process customer requests for rush orders using ShopWorks software
  • Utilize Zendesk software to maintain customer information, increase customer satisfaction, and address their needs promptly and accurately
  • Act as trusted advisor by offering expertise and support throughout the sales process
  • Collaborate with sales teams and provide support by offering product knowledge, technical assistance, and guidance during complex sales cycles

Bookkeeper

Austin Bookkeeping & Tax Services
01.2021 - 08.2021
  • Developed systems to account for financial transactions by establishing a chart of accounts
  • Maintained records of financial transactions by posting and verifying
  • Reconciled entries to balance subsidiary accounts
  • Prepared financial reports by collecting, analyzing and summarizing accounting for information
  • Assisted with financial activities such as running payroll and generating invoices

Education

B.B.A. - Accounting

University of North Texas
01.2019

Associate of Applied Science (AAS) -

North Central Texas College
01.2015

Skills

  • Accounting
  • Bookkeeping
  • Data entry
  • Customer service
  • Sales
  • Account management
  • Relationship building
  • Active collaboration
  • Recognizing new industry trends
  • Research and planning
  • Adaptability
  • Organization
  • Strong sense of ownership and accountability
  • Ability to analyze complex problems and information
  • Microsoft product suite
  • Apple and Google products
  • QuickBooks
  • Zendesk
  • Shop Works Business Software
  • Professionalism
  • Problem-solving aptitude
  • Team Leadership

Timeline

Sales Support Specialist

Impress Designs
09.2023 - Current

Bookkeeper

Austin Bookkeeping & Tax Services
01.2021 - 08.2021

B.B.A. - Accounting

University of North Texas

Associate of Applied Science (AAS) -

North Central Texas College

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Darius Johnson