Hi, I’m
Jazmyne Amparo
caregiver or support aide
dade city,FL
Summary
Dynamic professional with expertise in customer service and problem-solving, honed at American Health Marketplace. Enhanced customer satisfaction and reduced wait times by efficiently managing high call volumes. Proven ability in relationship building and adaptability, contributing to promotional campaigns that increased brand awareness by 20%. Proficient in Microsoft Excel and call center operations.
Professional customer service leader with significant experience in managing and improving customer relations. Skilled in conflict resolution, team collaboration, and process optimization. Focused on achieving results and adapting to changing needs. Strong communication, problem-solving, and leadership abilities. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients, and family to provide continuous top-quality care and education. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
years of professional experience
Work History
American Health Marketplace
Lead CSR
09.2024 - Current
Job overview
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
- Contributed to the creation of promotional campaigns that increased brand awareness and attracted new customers.
- Implemented feedback from customers to improve processes and enhance overall user experience.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
American House
CNA, Float Pool
01.2023 - 11.2023
Job overview
- Improved patient safety by performing regular room checks to ensure a clean, hazard-free environment was maintained at all times.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
- Reduced fall incidents by regularly monitoring patients'' movements and implementing appropriate interventions.
- Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
- Supported continuity of care by effectively communicating patient updates during shift handoffs with fellow CNAs and nursing staff members.
- Promoted a positive environment for patients, family members, and staff through effective communication and active listening skills.
- Improved patient care by providing consistent and compassionate assistance in daily living activities.
- Aided nurses with medication administration tasks as needed, ensuring accuracy in dosage calculations and adherence to schedules.
Stone Ledge Manor - Toll Free 866 424-8770
Med Tech
02.2020 - 12.2021
Job overview
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
Easy Living Inc.
HHA
12.2020 - 10.2021
Job overview
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Westbrook Manor
Med Tech and Aide
01.2016 - 07.2018
Job overview
- Administered medications and performed basic and advanced patient assessments.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Prepared solutions, stains and reagents in accordance with standards.
- Prepared and inspected medical equipment and instruments to manage wear and tear.
- Adapted quickly to new laboratory information systems, improving report turnaround times and clinical decision-making.
- Trained new technicians in laboratory protocols and safety measures, ensuring high standard of care.
Education
Stepping Stones High SchoolOdessa, FL
from Cna
03-2022
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Relationship building
- Customer relations
- Microsoft Excel
- Call center experience
- Basic life support
- Vital signs monitoring
- Dressing assistance
- Bathing assistance
- Feeding assistance
- Patient transportation
- Toileting assistance
- Cultural history
- Patient care
- Range of motion exercises
- HIPAA compliance
- Compassionate
- Patient lifting
- Supporting personal needs
- Patient interaction
- Patient vital taking
- Medical record documentation
- Patient monitoring
- Sterilization techniques
Timeline
Lead CSR
American Health Marketplace
09.2024 - Current
CNA, Float Pool
American House
01.2023 - 11.2023
HHA
Easy Living Inc.
12.2020 - 10.2021
Med Tech
Stone Ledge Manor - Toll Free 866 424-8770
02.2020 - 12.2021
Med Tech and Aide
Westbrook Manor
01.2016 - 07.2018
Stepping Stones High School
from Cna
top senior agent on my team after only 5 months of employment
Successfully managed a remote team of 120 employees, ensuring accountability, task completion, and camera presence in compliance with company standards.
- Recognized and developed a top senior agent within only 5 months of employment, who quickly rose to become a high-performing team leader and role model.
- Established and enforced clear performance tracking systems to maintain consistency and productivity across the entire workforce.
- Served as the prime example of company standards, modeling professionalism, engagement, and accountability in a fully remote environment.
- Created a culture of excellence and growth, resulting in improved employee performance, higher compliance, and visible career advancement for standout team members.
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