Jazmyne Boatman
Lewisville
Summary
Customer-focused professional with over 15 years of experience in high-volume public-facing roles across healthcare, government, and retail sectors. Demonstrated ability to manage emergencies and provide exceptional service under pressure to diverse populations. Proficient in communication, safety compliance, and conflict resolution, with a strong commitment to service excellence and customer care.
Overview
8
8
years of professional experience
Work History
Youth Coordinator
Mending Wings
11.2017 - Current
- Mentored youth through structured programs and group activities, fostering personal growth and teamwork skills
- Coordinated events and managed group dynamics, enhancing participant engagement and interaction
- Led teams in activities that promoted collaboration and strengthened group cohesion
Senior Clerk
Contra Costa Regional Medical Center
Martinez
02.2021 - 12.2025
- Acted as primary point of contact in high-pressure environment, facilitating assistance for patients, staff, and emergency responders.
- Coordinate emergency and non-emergency communications, ensuring timely and accurate response to critical situations
- Maintain composure while handling escalations, urgent requests, and sensitive situations
- Monitored adherence to strict healthcare regulations and safety protocols.
- Delivered clear, professional communication to diverse populations in fast-paced settings, enhancing understanding and support.
Clerk
Contra Costa County Counsel
01.2022 - 01.2023
- Handled high-pressure situations involving sensitive, complex cases to ensure timely resolutions
- Communicated critical and time-sensitive information between multiple parties with professionalism and accuracy
- Maintained strict confidentiality and compliance with legal regulations
- Ensured accuracy and thoroughness while managing multiple priorities in demanding environments
COVID-19 Vaccination Lead
Contra Costa Health Center
02.2021 - 12.2022
- Led daily operations of a high-volume vaccination site, managing staff and patient flow efficiently
- Ensured adherence to CDC guidelines and safety procedures
- Instructed large groups to ensure order, safety, and compliance
- Trained and supported team members to ensure consistent service excellence
- Addressed patient concerns and special needs with professionalism and care
Motor Vehicle Representative
Department of Motor Vehicles (DMV)
08.2019 - 02.2020
- Delivered high-volume, face-to-face customer service in fast-paced public environment, enhancing customer satisfaction
- De-escalated challenging situations with upset individuals, fostering a positive resolution and maintaining service standards
- Maintained compliance with policies, procedures, and regulatory requirements, ensuring operational integrity
- Communicated clearly and professionally with diverse populations
Front End Supervisor
Ross Department Stores
11.2017 - 01.2020
- Supervised front-end operations, enhancing service efficiency and customer satisfaction
- Led training sessions for team members, fostering professionalism and organizational skills
- Resolved customer concerns effectively, promoting a calm and solution-oriented environment
- Managed multiple responsibilities in a fast-paced environment
Education
Certified Life Coach - Life Coach
Ohlone College
Fremont, CA12-2023
Bachelor of Science - Criminology
California State University, Fresno
Fresno, CA05-2014
Skills
- Patient care excellence
- Regulatory compliance
- Safety Awareness & Emergency Response
- Crisis management
- Leadership & Team Coordination
- Adaptability in Changing Environments
- Conflict resolution
- Public communication
Timeline
Clerk
Contra Costa County Counsel
01.2022 - 01.2023
Senior Clerk
Contra Costa Regional Medical Center
02.2021 - 12.2025
COVID-19 Vaccination Lead
Contra Costa Health Center
02.2021 - 12.2022
Motor Vehicle Representative
Department of Motor Vehicles (DMV)
08.2019 - 02.2020
Youth Coordinator
Mending Wings
11.2017 - Current
Front End Supervisor
Ross Department Stores
11.2017 - 01.2020
Certified Life Coach - Life Coach
Ohlone College
Bachelor of Science - Criminology
California State University, Fresno