Summary
Overview
Work History
Education
Skills
References
Timeline
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JILL VAUGHN

Paragould,AR.

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Also, highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Registered Dental Assistant/Patient Care Coordinator

Ridge Kid Dental
Paragould, AR
10.2022 - 02.2025
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Scheduled evaluations and procedures for patients.
  • Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.

REGISTERED DENTAL ASSISTANT

PARAGOULD SMILE DR
Paragould, AR
05.2019 - 10.2022
  • Provide exceptional care to all patients of all ages
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Documented all treatment plans in patient records according to office standards.
  • Assisted dentist in the administration of local anesthetics and nitrous oxide sedation.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Sterilized instruments and equipment in accordance with established protocols.
  • Collected payments from patients at time of service or following completion of treatment plan via cash or credit card transactions.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.

Administrative Assistant

Legacy Equipment, LLC
Paragould, AR
06.2017 - 05.2019
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Answered questions from customers regarding products and services offered by the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Ran company errands for seven locations, also took payments and made bank deposits

LABORATORY ASSISTANT

HARRIS HOSPITAL
05.2012 - 06.2013
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Implemented and adhered to laboratory safety protocols, including the proper disposal of hazardous materials.
  • Disposed of laboratory materials and samples using well established guidelines and instructions.
  • Documented and reported test results accurately, maintaining detailed records in compliance with laboratory protocols.
  • Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
  • Participated in extra training and courses to refine and improve upon industry knowledge.
  • Prepared lab for daily operations by stocking materials and equipment.
  • Prepared specimens and forms for transport to outside laboratories.
  • Maintained clean and organized work area with adequate supplies and reagents.

Education

REGISTERED DENTAL -

ARKANSAS DENTAL ASSISTANT ACADEMY, ASSISTANT
JONESBORO, AR

Nitrous-oxide oxygen Certification -

CPR Certification -

BLACK RIVER TECHNICAL COLLEGE
POCAHONTAS, AR.

CERTIFIED PHLEMBOTOMIST -

Black River Technical College
Pocahontas, AR

COMPLETED BASIC STUDIES -

Arkansas State University
Jonesboro, AR

Skills

  • Patient Care, Computer Skills, Efficient, Team Player
  • Dependable, Motivated, Organized, Great Attitude
  • Nitrous Oxide
  • Dental Radiography
  • Patient Care Standards
  • Coronal Polishing
  • Health and Safety Practices
  • Patient schedule management
  • Dental office administration
  • Electronic charting
  • Conflict resolution strategies
  • Insurance claims processing
  • Detail-oriented mindset
  • Insurance billing
  • Patient care excellence
  • Appointment scheduling efficiency
  • Time management capabilities
  • Multitasking

References

References available upon request.

Timeline

Registered Dental Assistant/Patient Care Coordinator

Ridge Kid Dental
10.2022 - 02.2025

REGISTERED DENTAL ASSISTANT

PARAGOULD SMILE DR
05.2019 - 10.2022

Administrative Assistant

Legacy Equipment, LLC
06.2017 - 05.2019

LABORATORY ASSISTANT

HARRIS HOSPITAL
05.2012 - 06.2013

REGISTERED DENTAL -

ARKANSAS DENTAL ASSISTANT ACADEMY, ASSISTANT

Nitrous-oxide oxygen Certification -

CPR Certification -

BLACK RIVER TECHNICAL COLLEGE

CERTIFIED PHLEMBOTOMIST -

Black River Technical College

COMPLETED BASIC STUDIES -

Arkansas State University

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