Jazmyne Griffith
Hattiesburg,MS
Summary
Dedicated and customer-focused professional with experience in healthcare, retail, fast food, and customer service. Skilled in handling high-volume inquiries, processing transactions, and resolving customer concerns efficiently with a solid background in managing registration processes and ensuring accurate data entry. Proven ability to multitask in fast-paced environments while maintaining accuracy and professionalism. Strong communicator with experience in remote and in-person roles, adept at using EPIC systems and financial processing systems. Committed to delivering exceptional customer experiences and problem-solving solutions as well as consistently ensuring compliance with HIPAA guidelines while managing multiple priorities effectively.
Overview
8
8
years of professional experience
Work History
Registration Coordinator II
Forrest General Hospital
06.2023 - Current
- Demonstrate prompt and consistent communication with patients to accurately gather information, while maintaining quality patient care
- Provide relief and support to controlled access and visitor control as needed.
- Worked alongside both clinical and administration staff to ensure that the patient's information was up-to-date.
- Verify patients' insurance coverage and assist with financial options for uninsured patients.
- Collect payments and process financial transactions efficiently.
- Collect and securely handle patient documents, including photo IDs, insurance cards, credit card information, and health directives
- Ensure compliance with hospital's policies and uphold the hospital's philosophy "We Care".
Cashier and Line Cook
McDonald's
12.2022 - 06.2023
- Greeted customers and responded promptly to customer needs.
- Provided fast and friendly customer service while taking orders and processing payments
- Operated cash registers, handled transactions, and ensured accurate cash handling
- Prepared and assembled food orders according to company standards and health regulations
- Maintained cleanliness and organization of the work area to ensure food safety compliance
- Worked efficiently in a fast-paced environment while managing multiple tasks
- Assisted team members to ensure smooth kitchen operations and timely order fulfillment
Online Grocery Associate
Walmart
04.2020 - 12.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Provided excellent customer service by assisting with order inquiries and substitutions
- Ensured product quality and freshness while maintaining proper handling procedures
Customer Service Representative
Manheim Cox Automotive
11.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained accurate records of customer interactions and transaction details
- Assisted customers with inquiries regarding vehicle auctions, bidding, and payments
- Processed transactions, verified buyer information, and ensured compliance with auction policies
Cashier
McDonald's
08.2017 - 03.2020
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate's - General Studies
Jones County Junior College
Ellisville, MS05-2021
High School Diploma -
Oak Grove High School
Hattiesburg, MS05-2019
Skills
- Exceptional organization
- Excellent communication
- Time management abilities
- Conflict resolution
- Multitasking Abilities
- Patient registration
- Insurance verification
- Data entry proficiency
- Microsoft office expertise
- Epic systems
- HIPAA guidelines
- Medical terminology
Timeline
Registration Coordinator II
Forrest General Hospital
06.2023 - Current
Cashier and Line Cook
McDonald's
12.2022 - 06.2023
Customer Service Representative
Manheim Cox Automotive
11.2021 - 02.2022
Online Grocery Associate
Walmart
04.2020 - 12.2022
Cashier
McDonald's
08.2017 - 03.2020
Associate's - General Studies
Jones County Junior College
High School Diploma -
Oak Grove High School
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