M. Haley Snyder
Stefanie Spielman Comprehensive Breast Center / The Ohio State Wexner Medical Center
Newark,OH
11
years of professional experience
Compassionate healthcare professional experienced in enhancing patient care operations within a leading academic medical center specializing in breast imaging. Expertise includes radiology workflow coordination, patient safety processes, Epic Electronic Health Record (EHR), and interdisciplinary collaboration. Focused on training team members, driving process improvements, and fostering a culture of safety and reliability.
Work History
Registration Coordinator II
2 Years 4 Months- Coordinate patient registration, scheduling support, and imaging protocol verification within a high-volume breast imaging department.
- Utilize Epic Electronic Health Record (EHR) to review patient information, document encounters, verify imaging history, and support accurate scheduling decisions.
- Review patient records to ensure high-risk breast MRI patients have completed required mammography screenings within appropriate timeframes.
- Verify bone density appointment history and identify scheduling discrepancies to ensure patients are scheduled according to clinical guidelines and appropriate intervals.
- Promote patient safety by performing the Department of Radiology’s Imaging Time Out process to verify correct patient identity, imaging laterality, contrast requirements, and exam accuracy.
- Apply safety checks during patient check-in, reminder calls, and scheduling workflows to identify and prevent potential errors before imaging procedures.
- Utilize scheduling decision trees to ensure patients receive appropriate imaging appointments and preparation instructions.
- Monitor schedule utilization and identify opportunities to enhance workflow efficiency and patient access.
- Collaborate with radiologists, technologists, nurses, schedulers, and multidisciplinary care teams to support coordinated patient care.
- Trained and mentored new employees on departmental workflows, Epic processes, and patient safety practices to ensure compliance and quality.
- Supported process improvement initiatives by identifying enhancements to department operations and patient experience.
- The James | The Ohio State Wexner Medical Center
Remote Customer Service Representative
5 Months- Provided professional and empathetic customer service in a fast-paced remote environment.
- Utilized strong verbal and written communication skills to address customer questions, concerns, and service needs.
- Maintained professionalism during challenging interactions, achieving effective resolutions that enhanced customer satisfaction.
- Documented customer interactions through detailed call records and electronic documentation, ensuring accurate and accessible information for future reference.
- Maintained knowledge of company services to provide accurate information and helpful recommendations.
- Managed customer needs with strong organization, attention to detail, and problem-solving skills, contributing to positive customer experiences.
- Worked remotely to support customer service operations.
Lead Preschool Teacher
9 Months- Developed and implemented lesson plans and daily schedules aligned with curriculum standards.
- Created a safe, structured, and supportive learning environment focused on student development.
- Organized classroom environments that encouraged creativity, independence, and confidence.
- Established partnerships with parents and families through regular communication to support student development.
- Designed classroom environments that fostered creativity, independence, and confidence in students.
- Partnered with colleagues and support staff to enhance student success through collaborative strategies.
Barista
8 Months- Delivered exceptional customer service by identifying customer needs and providing knowledgeable recommendations.
- Educated customers on menu options and preparation methods to enhance their dining experience.
- Processed customer transactions accurately using point-of-sale systems.
- Processed customer transactions accurately to ensure smooth operation and customer satisfaction.
- Collaborated with team members to create a positive customer experience.
- Collaborated with team members to foster a welcoming environment and enhance overall customer experience.
Retail Sales Lead
3 Years 7 Months- Led and supported employees to uphold high standards of customer service and operational excellence, enhancing customer satisfaction.
- Trained team members on sales techniques, customer engagement, and workplace expectations.
- Assisted customers by identifying needs, providing product knowledge, and recommending solutions.
- Maintained organized sales floors according to merchandising and operational standards.
- Supported inventory management, stocking, and visual presentation.
- Processed customer transactions accurately using cash and credit payment systems.
- Fostered a welcoming and efficient environment through effective communication and leadership, improving team cohesion.
Education
Bachelor of Arts (B.A.) - Biblical Studies
Skills
Epic Electronic Health Record (EHR)
Radiology Operations
Scheduling Decision Trees
Imaging Time Out
Patient Safety
Workflow Optimization
Efficiency enhancement
Patient-Centered Care
Patient Experience Enhancement
Interdisciplinary Collaboration
Staff Development Programs
Leadership
Problem Solving
Communication
Professional Development
- First Impressions Training
- High Reliability Training
- Breast Surgical Oncology Cross-Training
- Uncomfortable Conversations Training (Scheduled)
Timeline
Registration Coordinator II
Stefanie Spielman Comprehensive Breast Center / The Ohio State Wexner Medical Center
04.2024 - CurrentRead More
Remote Customer Service Representative
Conduent
10.2023 - 03.2024Read More
Lead Preschool Teacher
Crossroads Weekday Preschool
08.2022 - 05.2023Read More
Barista
Leaf and Bean
07.2019 - 03.2020Read More
Retail Sales Lead
Kohl’s
10.2015 - 05.2019Read More
Liberty University
Bachelor of Arts (B.A.) from Biblical Studies
Read More