Vonsaille T. Prude
Columbus,Ohio
Summary
Professional with solid expertise in registration and administrative processes. Adept at managing schedules, processing paperwork, and maintaining accurate records. Strong focus on team collaboration and delivering consistent results. Reliable, adaptable, and skilled in problem-solving and communication.
Experienced with managing all aspects of registration processes, ensuring accuracy and efficiency. Utilizes excellent communication and organizational skills to maintain smooth operations and enhance participant experiences. Strong understanding of data management and customer service, consistently delivering reliable and effective results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Registration Coordinator 2
The Ohio State Wexner Medical Center
- Current
- Entering, updating and validating patient demographic, insurance and financial information to ensure accurate registration.
- Register patients, scheduling, handling payments, phone triage, and check in/out.
- Effectively work EPIC work queues, worklist and in basket messages.
- Scheduling procedures and testing. Instructs patients and families regarding preparation for procedure and post-procedure needs for Bariatric Surgery.
- Prepare the appropriate Family Medical Leave Act documentation.
- Staff travel arrangements and processing reimbursement.
- Supported Non-Surgical Weight Management, Bariatric Department, and Bariatric Psychology Department, Pharmacists, and Dietitians.
- Obtained timely authorization from various insurance companies.
- Communicated with insurance carriers, both internal and external customers and patients.
- Followed up on insurance determination.
- Assures proper documentation of patient consent forms completed and filed.
- Initiate 50-60 medications Prior Authorization and Predetermination through Covermymeds.
- Follows through in appeals of all claim’s denials.
- Entering outside referrals.
- File, Fax and request medical records.
- Maintained physician and nurse practitioner templates.
- Buckeye Wellness Innovator.
Patient Support Assistant (Secretary) – Weight Loss Surgery & Weight Management Center
MetroHealth Hospital of Cleveland
01.2014 - 01.2016
- Interview and obtain demographics and insurance information to ensure accurate and timely reimbursement to the department.
- Support several board-certified Bariatric Medicine Physicians and Nurse Practitioners with various assigned and unassigned tasks.
- Schedule, verifying and confirming appointments.
- Answer and screen incoming phone calls; take and relay messages via EPIC system.
- Initiate medication Prior Authorization and Pre-Determination through Covermymeds.
- Support physicians with presentations for monthly meetings.
- Screening and entering pre-authorization referrals requesting for Bariatric Surgery, Psychiatry, and Weight Management.
- Maintain templates for Weight Management Providers and Psychiatry Providers for Bariatric surgical purposes.
- Schedule patients for Psychiatric clearance in preparation for Bariatric Surgery.
PRN Receptionist
Montefiore Nursing Home of Beachwood
01.2012 - 01.2016
- Provide directions/information to residents/families as necessary or refer to the appropriate department.
- Listens courteously and responds to patients/families’ questions, concerns, and refer to the appropriate departments.
- Arranges referrals and completes required referral paperwork.
- Maintain/Order inventory office supply.
- Handle high volume of incoming calls and manage every customer service feature of the industry assists with the coordination of transportation services for patients.
- Managing physicians’ orders, schedule labs, scans, or any other testing.
- Receives, sorts, distributes, and dispatches daily mail.
Secretary - Internal Medicine
Metro Health Hospital of Cleveland
01.1999 - 01.2014
- Supported 14 Attending Physicians and over 90 Residents with clerical and administrative and create and maintain providers templates (creating, revising, and blocking)
- Worked closely with multiple departments to obtain appointment follow-ups for patients- Using EPIC hospital system.
- Performed insurance verification and patient scheduling.
- Entered Referrals into Epic Care System.
- Called pharmacies to complete medication requests and refills.
- Assisted patients with Patient Assistance Programs for medications from pharmaceutical companies.
- Triaged incoming calls and route according to urgency.
- Scheduled appointments in the EPIC system.
- Promptly returned patient’s phone calls.
- Quickly noted patient messages and correspondence with physicians through Hyperspace.
- Collect co-payments.
- Acted as liaison for patient and pharmaceutical patient assistance programs.
- Liaison between pharmacies and physicians to complete medication requests and refills.
Education
Associate of Applied Business - Administrative Office Systems
Cuyahoga Community College
Cleveland, Ohio01.2011
Skills
- Exceptional Customer Service skills
- Ability to work independently or group
- Strong organization skills, a relationship builder and team player
- Staff and training development
- Insurance Eligibility Verification
- Scheduling Multiple Departments in EPIC systems
- Knowledgeable in Medical Terminology
- Excellent oral and written communication skills
- Excellent computer skills with Microsoft Office packages, including Word, Excel, Outlook and Adobe Acrobat
- Experience with CoverMyMeds or other prior authorizations process automation tools
- Exceptional organization
- Patient registration
- Insurance verification
- Medical terminology
Certification
- Six Sigma White Belt, Ohio State University Medical Center - March 2024
Timeline
Patient Support Assistant (Secretary) – Weight Loss Surgery & Weight Management Center
MetroHealth Hospital of Cleveland
01.2014 - 01.2016
PRN Receptionist
Montefiore Nursing Home of Beachwood
01.2012 - 01.2016
Secretary - Internal Medicine
Metro Health Hospital of Cleveland
01.1999 - 01.2014
Registration Coordinator 2
The Ohio State Wexner Medical Center
- Current
Associate of Applied Business - Administrative Office Systems
Cuyahoga Community College
Similar Profiles
Jennifer SuttonJennifer Sutton
Member Services Associate at Ohio State Wexner Medical Center Health and Fitness CenterMember Services Associate at Ohio State Wexner Medical Center Health and Fitness Center
RACHEL SOWERSRACHEL SOWERS
Patient Access Coordinator II at Ohio State Wexner Medical Center Patient Contact CenterPatient Access Coordinator II at Ohio State Wexner Medical Center Patient Contact Center
Jennifer SuttonJennifer Sutton
Member Services Associate at Ohio State Wexner Medical Center Health and Fitness CenterMember Services Associate at Ohio State Wexner Medical Center Health and Fitness Center
Aaron EmmittAaron Emmitt
Material Handler at Konkus Marble & GraniteMaterial Handler at Konkus Marble & Granite
Adam JonesAdam Jones
Major Incident Manager at JPMorgan ChaseMajor Incident Manager at JPMorgan Chase