Jazmyne Johnstone
New Braunfels
Summary
Personable and detail-oriented professional with extensive experience in data entry and account management. Skilled in accurately inputting and maintaining large volumes of data while ensuring efficiency and precision. Proven track record in managing client accounts, resolving inquiries, and maintaining strong relationships. Adept at using various software tools streamline processes and improve data accuracy. Committed to delivering excellent customer service and support team goals.
Overview
9
9
years of professional experience
Work History
Account Specialist I
Aon
03.2024 - Current
- Manages client open items lists and responds to client ad-hoc requests
- Actively supports and monitors the renewal process
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Receives and runs routine and sophisticated coverage inquiries and endorsement requests
- Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
- Produced monthly reports using advanced Excel spreadsheet functions.
CRM Specialist, Chat Specialist
Progressive
01.2020 - 03.2024
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Ensured data accuracy, conducting regular audits and maintaining up-to-date customer information in the CRM system.
- Support customer inquires and insurance policy needs by answering questions regarding billing, coverages, rates, claims and policy updates.
Data Entry, Order Entry Coordinator
Truxtun Radiology Medical Group
12.2015 - 01.2020
- Upheld high standards of accuracy while adapting to frequent updates in medical billing codes and insurance regulations.
- Followed data entry protocols, rules and regulations.
- Enhanced patient data accuracy by meticulously reviewing and verifying medical records.
- Researched customer inquiries to provide accurate and up-to-date information.
Education
Some College Credits Earned - Marketing & Business Analytics
University of Texas At San Antonio
San Antonio, TXCertification - Texas Property & Casualty
Kaplan College
Remote, TX06-2024
High School Diploma -
Johnson High School
San Antonio, TX07-2011
Skills
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Time management
- Data entry and management
- Customer service and communication skills
- Remote work capabilities
- Independent worker
- Audit documentation
- Attention to detail
- Active listening
- Reliability
- Professionalism
Timeline
Account Specialist I
Aon
03.2024 - Current
CRM Specialist, Chat Specialist
Progressive
01.2020 - 03.2024
Data Entry, Order Entry Coordinator
Truxtun Radiology Medical Group
12.2015 - 01.2020
Some College Credits Earned - Marketing & Business Analytics
University of Texas At San Antonio
Certification - Texas Property & Casualty
Kaplan College
High School Diploma -
Johnson High School
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