O'Shea Owens II
Houston
Summary
Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.
Overview
12
12
years of professional experience
Work History
Account Specialist I
JPMorgan Chase
Houston, TX
04.2024 - Current
- Managed client account inquiries to ensure timely resolution and customer satisfaction.
- Collaborated with cross-functional teams to streamline account administration processes.
- Implemented improvements in tracking systems to enhance data accuracy and accessibility.
- Managed client accounts to ensure satisfaction and retention.
Client Account Associate I
Alliantgroup, LP
Houston, TX
07.2024 - 01.2025
- Enhanced client relationships, ensuring stakeholder alignment and satisfaction.
- Facilitated proposal preparation and presentations for prospective clients.
- Coordinated project updates between teams, aligning deliverables with client expectations.
- Managed 400-500 accounts, securing over $60M through effective negotiation and outreach.
- Improved payment efficiency, consistently exceeding monthly performance targets.
Client Service Consultant
Transition Counseling and Development Center
Monroe, LA
07.2022 - 05.2023
- Enhanced client satisfaction by delivering personalized support for individual needs.
- Evaluated client progress through coordinated intake assessments for service effectiveness.
- Developed tailored treatment plans in collaboration with multidisciplinary teams.
- Engaged clients through workshops and training sessions to build skills.
Customer Service Representative Manager
Lumen Technologies
Monroe, LA
09.2014 - 08.2022
- Led team in delivering exceptional customer service and resolving complex issues efficiently.
- Implemented process improvements to enhance customer satisfaction and streamline support operations.
- Developed training programs for new representatives, fostering skill development and team cohesion.
- Analyzed performance metrics to identify trends, driving strategic initiatives for team improvement.
Associate Customer Service Representative
Belk
Monroe, LA
05.2014 - 07.2016
- Enhanced customer satisfaction by resolving inquiries and issues promptly.
- Consistently exceeded performance metrics through exceptional customer service delivery.
- Identified process improvement opportunities through collaboration with management.
- Managed escalated complaints effectively, ensuring timely resolutions and high satisfaction levels.
Education
Bachelor of Arts - Business Administration And Management
Paul Quinn College
Dallas, TX05-2027
High School Diploma -
Carroll High School
Monroe, LA05-2014
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Client engagement
- Business development
Timeline
Client Account Associate I
Alliantgroup, LP
07.2024 - 01.2025
Account Specialist I
JPMorgan Chase
04.2024 - Current
Client Service Consultant
Transition Counseling and Development Center
07.2022 - 05.2023
Customer Service Representative Manager
Lumen Technologies
09.2014 - 08.2022
Associate Customer Service Representative
Belk
05.2014 - 07.2016
Bachelor of Arts - Business Administration And Management
Paul Quinn College
High School Diploma -
Carroll High School