Summary
Overview
Work History
Education
Skills
Certification
CORE COMPETENCIES
Timeline
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CHANTEL MCFARLAND

Wendell,NC

Summary

Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Specialist I

JP Morgan Chase
01.2025 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Adhered to standards of quality and service as well as all compliance requirements.

Certified Clinical Medical Assistant (CCMA)

Johns Hopkins Community Physician
01.2024 - 08.2025
  • Patient care - Take and record medical histories, vital signs, weight, and height
  • Patient preparation and Laboratory work - prepare patients for examinations; collect and prepare specimens, perform basic tests, and log.
  • Assisting physicians, nurse practitioners, and doctors during exams, surgeries, and administer medications without supervision.
  • Assisted in the delivery of high-quality healthcare by performing routine clinical tasks such as taking vital signs and recording medical histories.

Healthcare Assistant

C&C ChildCare LLC
02.2021 - 11.2023
  • Ensured young children’s health, safety, and nutrition by cleaning, sanitizing, and disinfecting the child area
  • Record-keeping and documented procedures, such as prescribed medications and first aid, if needed
  • Conferred and communicated with parents regarding policies, including dental health, diapering and toileting, food safety, and handwashing for optimal development

Temporary Covid-19 Case Investigator (Remote)

GoodWill Staffing
09.2020 - 01.2021
  • Investigates lab-confirmed and probable cases of COVID-19 to facilitate outbreak investigation and contact tracing.
  • Educates affected individuals on quarantine and isolation instructions.
  • Reports issues of non-compliance with disease control requirements to supervisor.
  • Takes personal responsibility to provide exceptional customer service in order to promote and maintain a positive public health image, and a constructive working environment, and foster pride and professionalism in the workplace and community.

Data Entry Operator

Conduent - HCA
05.2019 - 12.2019
  • Locate and correct data entry errors, or report them to supervisors.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Education

Tyler Junior College
09-2020

Criminal Justice Major

North Carolina Central University
01.2015

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East Wake High School
01.2011

Skills

  • Microsoft Office products
  • 60 WPM
  • Document management
  • Customer relationship development
  • Account administration
  • Microsoft office proficiency
  • Customer engagement
  • Terms negotiation
  • Client engagement

Certification

  • Certified Clinical Medical Assistant (CCMA) – Tyler Junior College
  • Certificate #Z4A3P2F8
  • Eff. Date 2021-09-04
  • Exp. Date 2025-09-04

CORE COMPETENCIES

  • Healthcare
  • Customer Service
  • Leadership
  • Project Management

Timeline

Account Specialist I

JP Morgan Chase
01.2025 - Current

Certified Clinical Medical Assistant (CCMA)

Johns Hopkins Community Physician
01.2024 - 08.2025

Healthcare Assistant

C&C ChildCare LLC
02.2021 - 11.2023

Temporary Covid-19 Case Investigator (Remote)

GoodWill Staffing
09.2020 - 01.2021

Data Entry Operator

Conduent - HCA
05.2019 - 12.2019

Criminal Justice Major

North Carolina Central University

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East Wake High School

Tyler Junior College

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