Mayra Flores
Henderson,CO
Summary
Accomplished, growth-focused professional with 8+ years of dynamic customer service and mortgage experience. Equipped with a steadfast commitment to customer service excellence to enhance customer experience and maximize satisfaction. To pursue a venerable career in a professional organization enable achieving company’s objectives of development and customer service.
Overview
17
17
years of professional experience
Work History
Critical Account Specialist
Computershare
Greenwood Village, CO
03.2021 - Current
- Proven ability to seamlessly transition loans from prior servicers, ensuring a smooth onboarding process and maintaining continuity in loss mitigation reviews.
- Expertise in maintaining precise loan records using LAMP and Fiserv systems, regularly updating crucial details such as trial-to-modification payments, forbearances, and deferrals.
- Diligent monitoring of accounts to confirm the completion of all trial payments, ensuring accuracy and compliance throughout the process.
- Efficiently coordinated account submissions for final modification after successful fulfillment of trial payment obligations, ensuring prompt and precise processing.
- Managed account disengagement for borrowers who did not comply with trial modification terms, reducing risk and ensuring regulatory compliance.
CR WO Specialist II
Computershare
Greenwood Village, CO
08.2018 - 03.2021
- Proficient in analyzing and assessing financial documentation submitted by borrowers, leading to the creation of comprehensive financial profiles.
- Managed structured pipeline to execute tailored borrower workout strategies through various liquidation options. Ensure thorough oversight from initial application to final resolution, facilitating smooth and efficient processes throughout.
- Demonstrated adaptability and efficiency in meeting special requests and effectively handling assigned tasks. Showcase adaptability and efficiency in execution, contributing to streamlined operations and customer satisfaction.
- Utilized extensive experience to train and mentor new employees on the LAMP system. Foster team development and facilitate knowledge dissemination within the team, promoting a culture of continuous learning and growth.
Loss Mitigation Specialist
Computershare
Greenwood Village, CO
05.2014 - 08.2018
- Led the implementation of targeted loss mitigation tactics, such as pre-foreclosure sales, loan modifications, and repayment plans, to mitigate losses associated with foreclosure.
- Successfully oversaw a wide range of delinquent mortgage products that exceeded the 60-day overdue threshold, ensuring full compliance with investor, departmental, and legal guidelines. This involved proactive management and resolution of delinquencies to minimize risk and ensure compliance.
- Maintained the integrity of servicing files, ensuring borrowers had access to optimal assistance by guaranteeing information accuracy and currency. Facilitated efficient and effective resolution of borrower inquiries and concerns, demonstrating commitment to accuracy and transparency.
- Cultivated effective communication channels with borrowers, authorized representatives, and brokers, facilitating the resolution of delinquencies through clear and empathetic interaction. This approach fostered trust and collaboration, leading to successful outcomes for all parties involved.
Bank Teller III
Wells Fargo
Englewood, CO
10.2010 - 05.2014
- Demonstrated proficiency as a teller at Wells Fargo, where I efficiently processed customer transactions, including deposits and withdrawals, ensuring accuracy and compliance with banking regulations.
- Provided tailored guidance and information about diverse financial products to meet individual customer needs, resulting in the establishment of strong relationships and heightened customer satisfaction.
- Played an instrumental role in the training and mentorship of new tellers, equipping them with the necessary skills and knowledge to deliver exceptional customer service and uphold the bank's standards of excellence.
Commercial Teller
US Bank
Aurora, CO
12.2007 - 09.2010
- Handled various account-related inquiries and transactions with precision, providing essential support to senior tellers while effectively communicating banking services and product information.
- Meticulously prepared details for cash and check transactions, ensuring accuracy and completeness before verification by senior staff. Additionally, facilitated deposit processing, loan payments, and verified endorsements, maintaining strict adherence to banking protocols and regulations.
- Under the guidance of senior tellers, efficiently managed various administrative and clerical tasks, ensuring the smooth operation of the bank and contributing to a positive work environment conducive to exceptional customer service.
Education
Concord Career College
01.2011
Aurora Central High School
01.2007
Skills
- Microsoft Office Products
- Bilingual fluent in Spanish and English
- LAMP
- Multiple loan products (Alt-A, Sub Prime, FHA, VA and Insured) and servicing related functions
- Modifications
- Deed-in-lieu
- Short sales
- Repayment plans
- Repurchase provisions
- Knowledge of current Investor guidelines
- Mortgage insurance and loan servicing
References
- John Pieper, Senior Compliance Analyst, NewRez, 402-670-3381
- Cal Perlas, Consumer Loan Analyst, Bank Of Colorado, 303-981-9847
Languages
Spanish
Professional
English
Professional
Timeline
Critical Account Specialist
Computershare
03.2021 - Current
CR WO Specialist II
Computershare
08.2018 - 03.2021
Loss Mitigation Specialist
Computershare
05.2014 - 08.2018
Bank Teller III
Wells Fargo
10.2010 - 05.2014
Commercial Teller
US Bank
12.2007 - 09.2010
Concord Career College
Aurora Central High School