Demetrio Alcala
San Antonio
Summary
Dedicated and patient individual specializing in fostering strong client relationships through empathy and effective communication. Adept at understanding and addressing client needs, ensuring satisfaction and loyalty. Skilled in collaborative efforts, leveraging persuasive abilities to achieve results while maintaining cooperative and generous attitude. Committed to providing exceptional service and support in all interactions, creating positive and productive environment.
Overview
11
11
years of professional experience
Work History
Account Specialist I
JPMorganChase
11.2024 - Current
- Managing a high volume of inbound calls, averaging over a 100 calls a day
- Deliver Insightful knowledge and support for financial products to a wide consumer base
- Adapting and navigating multiple computer systems offering efficiency and fluidity to a fast-changing environment
- Collaborating within an independent and team driven capacity to achieve personal and team goals
- Following, adopting and implementing firm practices and regulations during every interaction
- Treating every member with respect, empathy and ownership of their concerns
Teller/ASR
Credit Human Federal Credit Union
12.2022 - 09.2024
- Accurate and efficient transaction processing
- Applied knowledge of policy and procedures to new and existing accounts along with the help of job aids and quality control practices to minimize errors
- Engaging with members of the local community, gaining a rapport, learning their needs to better assist them while embodying our core values
- Contributing ideas and options to team building efforts
- Directing and imparting new and existing teammates to helpful resources along with ideas direction for tougher scenarios and cases
- Staying within and keeping up to date with banking regulations and policies
Store Manager
CubeSmart
03.2021 - 11.2022
- Maintaining hundreds upwards to thousands of customer accounts in order
- Coordinating logistics with outside vendors and suppliers to keep properties in a working and clean state
- Collecting and following up on accounts receivables of delinquent customers
- Driving merchandise sales on current and new customers looking to rent surpassing budget expectations every month as a result
- Overseeing and maintaining multiple properties in the San Antonio area
RTM Technician
Albany Engineered Composites
09.2018 - 09.2020
- Staying in line with projected quotas of production materials
- Keeping shop area Clean and orderly meaning sanitizing any and all surfaces related to your work are, vacuuming, and scraping any leftover residue
- Maintaining and troubleshooting heavy machinery and production tools such as hot presses, radius injectors, electric pallet jacks, platform molds, vein molds
- Completed Crane training to safely and correctly use crane for its intended purpose in the workplace
- Communication between several shifts to ensure smooth transition of production passing along any news or informing of any issues
- Trained on several projects such as General Electric, Joint Strike Fighters, and CIAMM
- Proficient in Excel and experience in data entry
Sales Coordinator
HomeGoods
01.2015 - 08.2018
- Lead floor associates and assign various tasks to be completed such as running go backs on merchandise, price checks, customer calls and inquires, and assigning zones to be cleaned
- Putting together sensible and flowing furniture displays, shelving displays, artwork displays, all throughout the store
- Informing customers of TJX credit and savings they can make on purchases
- Lead flow of merchandise to the floor
Overnight Stocker
Heb
04.2017 - 06.2018
- Refresh shelves of new stock averaging 50 cases an hour across the department
- Putting together frozen displays of trending items frequently bought by itself or together
- Keeping isles and shelving blocked and clean throughout the night picking up any trash and making bales of cardboard when needed
- Taking into account stock that is low and informing backstock of merchandise that needs ordering
- Operating manual and electric pallet jacks to run stock from the back to the floor and vice versa
Education
Diploma -
Brandeis High School
06-2014
Skills
- Team player
- Positive work attitude
- Leadership Skills
- Resourceful
- Excellent time management skills
- Quick Thinker
- Adaptable to any work environment
- Multi tasker
- Quick learner
- Microsoft literacy
- Document Management
- Account Administration
Timeline
Account Specialist I
JPMorganChase
11.2024 - Current
Teller/ASR
Credit Human Federal Credit Union
12.2022 - 09.2024
Store Manager
CubeSmart
03.2021 - 11.2022
RTM Technician
Albany Engineered Composites
09.2018 - 09.2020
Overnight Stocker
Heb
04.2017 - 06.2018
Sales Coordinator
HomeGoods
01.2015 - 08.2018
Diploma -
Brandeis High School