Ashley Ahmed
Wichita,KS
Summary
Detail-oriented Account Specialist focused on precise accounting, and documentation. Strong critical thinking skills with a methodical approach. Knowledgeable about legal and business practices and documentation requirements.
Overview
6
6
years of professional experience
Work History
Account Specialist I
Cox Communications
04.2022 - Current
- High volume call taking in a customer-oriented position taking over 30 calls a day
- Responsibilities include superior customer experience, customer service, and analytical matrix compliance.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Detailed documentation of customer resolution within every account.
Customer Service Court Clerk I
City of Wichita Municipal Court
08.2019 - 04.2022
- Clerical and Public contact work providing specialized customer services by telephone and in person
- Exceptional customer service skills, cash handling and precision record keeping.
- Legal documentation, warrant writing, legal filing, Legal citation and research
- Provided assistance to Judges, District Attorneys and other court personnel in courtroom
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
Case Desk Clerk II
City of Wichita Police Department
03.2018 - 07.2019
- High volume and escalated call taking for the City of Wichita Police department
- Case desk is a data entry position that requires precise and accurate data entry and procedure compliance
- Recorded significant occurrences in daily log with professionalism and critical details.
- Citation and legal research, at least 20 cases a day
- Case file report writing for officers and criminal cases
Education
Master of Arts - Criminal Justice
Wichita State University
Wichita05.2018
Bachelor of Science - Criminal Justice
Wichita State University
Wichita, KS05.2016
Skills
- Legal writing, case reporting, and filing
- Legal research and citation
- Experience with, iCloud, Niche, Open Fox, E-justice, TTY and Multi Phone lines, ICOMMS, and Solution Center programs
- High volume call taking and Escalation to de-escalation
- Precision Data Entry
- Exceptional Customer Service
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Strong Organization
Timeline
Account Specialist I
Cox Communications
04.2022 - Current
Customer Service Court Clerk I
City of Wichita Municipal Court
08.2019 - 04.2022
Case Desk Clerk II
City of Wichita Police Department
03.2018 - 07.2019
Master of Arts - Criminal Justice
Wichita State University
Bachelor of Science - Criminal Justice
Wichita State University