Jazmyne Myricks
Atlanta,GA
Summary
Natural leader and problem-solver with talents for team building, leading and motivating, as well as excellent customer experience and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities.
Overview
4
4
years of professional experience
Work History
CNA
Northside Hospital
06.2023 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Documented patient information and care activities in electronic health record.
Phlebotomist Technician
Community Blood Bank
05.2021 - 04.2022
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
Customer Experience Agent/ Customer Care Agent
Delta Air Lines, Inc
05.2021 - 04.2022
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Maintained client files with sales contracts, records of passenger interactions, passenger notes, and other information.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Front End Supervisor
Dicks Sporing Goods
04.2020 - 02.2021
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Phlebotomy
Skilled Medical Professionals Unlimited
Atlanta, GA06.2024
Nursing Assistance
Northside Hospital CNA Program
Atlanta Ga07.2023
High School Diploma -
Dublin High School
Dublin, GA05.2019
Skills
- Guest Experiences
- Collaborative Environments
- Avaya Software
- Operational Policies and Processes
- Data Profiling
- Client Correspondence
- Microsoft Office
- Motivational Leadership
- Staff Mentoring
- Vital Signs Monitoring
- Complex Problem-Solving
- Compassionate Communication
- Maintaining Confidentiality
- Medical terminology knowledge
- Healthcare ethics
- Clinical Supervision
- Organizational Skills
- Multitasking Abilities
- Patient Observation
- Sterilization Techniques
Timeline
CNA
Northside Hospital
06.2023 - Current
Phlebotomist Technician
Community Blood Bank
05.2021 - 04.2022
Customer Experience Agent/ Customer Care Agent
Delta Air Lines, Inc
05.2021 - 04.2022
Front End Supervisor
Dicks Sporing Goods
04.2020 - 02.2021
Phlebotomy
Skilled Medical Professionals Unlimited
Nursing Assistance
Northside Hospital CNA Program
High School Diploma -
Dublin High School