Jazmynn Desarmes
Houston,US
Summary
Customer Service Representative with over 10 years of experience in telephone and in person customer service, sales, tech support, and billing. I have top-notch skills in oral and written communication, active listening and analytical problem-solving skills allowing me to build rapport with every customer and grow company customer retention.
Overview
3
3
years of professional experience
Work History
Retail Consultant
AT&T
Houston, TX
02.2024 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Service Representative
CubeSmart Self Storage
03.2023 - 03.2024
- Billing/ Payments
- Sales
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Team Manager
STATE FARM INSURANCE AGENTS OFFICE
04.2022 - 02.2023
- Policy Changes
- BOD
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Established team priorities, maintained schedules and monitored performance.
Licensed Insurance Agent
Allstate Insurance
03.2021 - 04.2022
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Upsold additional products and services after identifying customer needs and requirements.
- Exceeded corporate quotas for monthly policy sales.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Education
Associates in Criminal Justice in education - Criminal Justice
Houston Community College
05.2019
Skills
- Communication
- Problem Solving
- Time Management
- Call Center Operations
- Customer Service
- Active Listening
- Administrative Support
- Multi-Line Phone Talent
- Problem-Solving Abilities
- CRM Software
- Conflict Resolution
- Cross-selling
- Training and Development
Timeline
Retail Consultant
AT&T
02.2024 - Current
Customer Service Representative
CubeSmart Self Storage
03.2023 - 03.2024
Customer Service Team Manager
STATE FARM INSURANCE AGENTS OFFICE
04.2022 - 02.2023
Licensed Insurance Agent
Allstate Insurance
03.2021 - 04.2022
Associates in Criminal Justice in education - Criminal Justice
Houston Community College