Eniquecwa Startghill
Houston,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
RETAIL CASHIER
DOWNTOWN AQUARIUM
07.2008 - 12.2012
- Answered customers' questions and provided information on procedures or policies
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Served customers, provided advice and assistance, and ensured sales targets were achieved
- Ensured that each customer received outstanding service by providing a friendly environment
- Performed store recovery in down time.
LEAD/SUPERVISOR
DOWNTOWN AQUARIUM
12.2012 - 01.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over retail operations.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
ASSISTANT STORE MANAGER
DOWNTOWN AQUARIUM
07.2016 - 05.2018
- Coached employees on customer service and selling techniques
- Maintained organized store environment for customer and employee health and safety
- Created work schedules to maintain top-quality customer service and lower labor costs
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided performance feedback and coaching to employees
- Assisted in recruiting process, hiring and retaining top talent.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
RETAIL MANAGER
Kemah Boardwalk
05.2018 - 08.2019
- Managed 60+ associates
- Supported and Developed Sales Leads, Growth Supervisors, and
- Managers in Training
- Certified National Trainer for Landry's
- Decreased turnover rate by more than 30%
- Beat SSS by 35% over LY Sales
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
TOYOTA ADMIN
SUTHERLAND GLOBAL
01.2020 - 06.2020
- Updating the customers information in the Toyota System
- Completed database updates to record required information
- Met departmental goals for productivity, accuracy, turnaround times, and quality assurance standards
- Reported any identified security risks to IT department
- Operated data entry equipment to accurately input information in a timely manner
- Accurately entered data into various databases
- Maintained confidentiality when dealing with sensitive information and records.
- Followed protocols to enhance protection and maintain safe work environment.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
DELIVERY DRIVER
UPS- UNITED PARCEL SERVICE
10.2019 - Current
- Adhered to delivery schedules and deadlines
- Complied with DOT regulations in all aspects of delivery
- Verified items and model numbers to match products on invoice with quantities loaded
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Drove positive customer experience by building relationships and providing solutions to customer needs
- Checked delivery addresses and verified correct package delivery.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Education
LONE STAR COLLEGE
HS DIPLOMA - CONTEMPROARY LEARNING
Contemporary Learning Center
Houston, TX08.2009
Skills
- Microsoft Office( excel, powerpoint, ec)
- Teams
- Customer Relations
- Conflict Resolution
- OneNote
- Communication
- Data Entry
- Data Processing
- Employee Management
- Problem-Solving Ability
- Training Development Aptitude
- Refunds and Exchanges
Timeline
TOYOTA ADMIN
SUTHERLAND GLOBAL
01.2020 - 06.2020
DELIVERY DRIVER
UPS- UNITED PARCEL SERVICE
10.2019 - Current
RETAIL MANAGER
Kemah Boardwalk
05.2018 - 08.2019
ASSISTANT STORE MANAGER
DOWNTOWN AQUARIUM
07.2016 - 05.2018
LEAD/SUPERVISOR
DOWNTOWN AQUARIUM
12.2012 - 01.2016
RETAIL CASHIER
DOWNTOWN AQUARIUM
07.2008 - 12.2012
LONE STAR COLLEGE
HS DIPLOMA - CONTEMPROARY LEARNING
Contemporary Learning Center
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