Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Hinkle

Lakewood,CO

Summary

Experienced Bartender/Server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

17
17
years of professional experience

Work History

Server/Bartender

Downtown Aquarium
DENVER, Colorado
05.2023 - Current
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server/Bartender

Les Combes
Albuquerque, New Mexico
09.2018 - 11.2022

Received and delivered multiple orders from various guest while providing superior customer service as a direct representation of the company.

  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Trained new employees on restaurant procedures and plating techniques.

Server/Bartender

Fox & Hound
Albuquerque, NM
06.2016 - 08.2018

Interacting with guest while taking and serving orders in a friendly and efficient manner to ensure the best customer service experience for the guest.

  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Created communication strategies to meet customers objectives.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Server/Bartender

BJ's Brewhouse
Albuquerque, NM
10.2012 - 06.2016

To make sure that customers of the restaurant enjoy their dining experience. Taking orders, serving food, cleaning, replenishing supplies, refilling glasses and solving customer complaints in a fast timely manner.

  • Successfully led key projects which resulted in lead server.
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.

Food Preparation/ Cashier

Dion's
Albuquerque, NM
08.2007 - 08.2014

Provided fast, accurate, & friendly service with the preparation of customer's orders and handled numerous monetary transactions daily including refunds & exchanges.

  • Provided onsite training.
  • Created communication strategies to meet customers needs.
  • Planned and executed large orders on time and correctly

Education

High School Diploma -

Eldorado High School
Albuquerque, NM
2009

Some College (No Degree) - Liberal Arts and General Studies

Central New Mexico Community College
Albuquerque, NM

Skills

  • Excellent customer service & hospitality experience from various serving/bartending positions
  • Thorough firsthand experience with point-of-sale & cash register operations
  • Comfortable with communicating socially & professionally with business associates & client customers on a personal level
  • Trained & Experienced in resolving customer complaints & promoting conflict with guests
  • Effective Customer Upselling

Timeline

Server/Bartender

Downtown Aquarium
05.2023 - Current

Server/Bartender

Les Combes
09.2018 - 11.2022

Server/Bartender

Fox & Hound
06.2016 - 08.2018

Server/Bartender

BJ's Brewhouse
10.2012 - 06.2016

Food Preparation/ Cashier

Dion's
08.2007 - 08.2014

High School Diploma -

Eldorado High School

Some College (No Degree) - Liberal Arts and General Studies

Central New Mexico Community College
Katrina Hinkle