Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Ja'Zohrea Leverette

Hattiesburg,MS

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

5
5
years of professional experience

Work History

Sales Associate

Dillards
Hattiesburg, MS
04.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Increased sales by offering advice on purchases and promoting additional products

Remote Customer Service Representative

SaviLinx
Hattiesburg, MS
06.2019 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 50%

Overnight Stocker

Walmart
Hattiesburg, MS
04.2020 - 11.2020
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Streamlined packing procedures by keeping detailed track of over 25 pounds of 10 daily stock packing and identifying areas for improvement

Cashier

Wards
Bassfield, MS
08.2018 - 05.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Bachelor of Arts - Mass Communication

William Carey University
Hattiesburg, MS
12.2023

Associate of Arts - Mass Communication

Pearl River Community College
Poplarville, MS
12.2021

High School Diploma -

Jefferson Davis County High School
Bassfield
05.2020

Skills

  • Self-Checkout Assistance
  • Retail Loss Prevention
  • Inventory Control Procedures
  • Stocking and Receiving
  • Customer Service
  • Call Documentation
  • POS Systems and Ordering Platforms
  • Interpretation and Translation Services
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty

Timeline

Sales Associate

Dillards
04.2021 - 05.2022

Overnight Stocker

Walmart
04.2020 - 11.2020

Remote Customer Service Representative

SaviLinx
06.2019 - 07.2021

Cashier

Wards
08.2018 - 05.2019

Bachelor of Arts - Mass Communication

William Carey University

Associate of Arts - Mass Communication

Pearl River Community College

High School Diploma -

Jefferson Davis County High School

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Ja'Zohrea Leverette