Jazsmin Trifone
Shrewsbury,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dining Room Manager
Willy's Steakhouse
02.2012 - 04.2022
- Designed overall floorplans and coordinated modifications to enhance reservation turn times while increasing company revenue.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased supplies and tracked front of the house inventory and maintained strong vendor relationships.
- Implemented training program for front of house staff to maintain high standards of customer service.
Human Services Worker
Southern Worcester County Arc Inc
01.2001 - 06.2009
- Kept and established comprehensive case files to support proper documentation and record retention.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
Education
Bachelor of Science - Business Administration
Nichols College of Business
Dudley, MA05.2014
Associate of Science - Business
Quinsigamond Community College
Worcester, MA05.2011
Associate of Arts - Liberal Arts And General Studies
Quinsigamond Community College
Worcester, MA01.2009
Skills
- Communication Abilities
- Providing Direction
- Interpersonal Abilities
- Effective Collaboration and Interaction
- Leadership Skills
- Emotional Intelligence
- Group Facilitation
- Behavioral Health Knowledge
- Multicultural Sensitivity
- Mental Health Advocacy
- Patient Advocacy
- Administration and Management
Certification
- Hospitality Manager: Leadership Training - AHLEI (American Hotel & Lodging Institute
- Restaurant Supervisor Learning Suite - National Restaurant Association
- Restaurant Professional Learning Suite - National Restaurant Association
- Controlling Costs Training - National Restaurant Association
- ServeSafe Certified - National Restaurant Association
Timeline
Dining Room Manager
Willy's Steakhouse
02.2012 - 04.2022
Human Services Worker
Southern Worcester County Arc Inc
01.2001 - 06.2009
Bachelor of Science - Business Administration
Nichols College of Business
Associate of Science - Business
Quinsigamond Community College
Associate of Arts - Liberal Arts And General Studies
Quinsigamond Community College
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