Jazz Gutierrez
Vancouver,WA
Summary
Ambitious Office Assistant pursuing the Case Manager Long Term Services and Support role. Skilled in communication and problem solving in all settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Motivated to apply experience to enhance company operations. Eager to learn new skills and advanced knowledge with hands-on experience. Proficient in using diverse software to produce professional spreadsheets and correspondence. Punctual professional committed to satisfying the needs of the community and meeting office demands.
Overview
3
3
years of professional experience
Work History
Office Assistant 2 Data and Evaluation Team
Multnomah County, Department Of Human Services
Portland , OR
07.2023 - Current
- Utilized the Service point system to record reviewed rent aid intake forms from different classified organizations.
- Managed a high volume of application entries, averaging 20 per day from both Google file and City Portal sources.
- Entered data accurately and contacted case managers directly to address missing or incorrect information
- Implemented weekly data quality assessments to validate accuracy of previously inputted information on the service point system.
- Collaborated with team members on a daily basis to contribute to the successful completion of tasks
- Tracked the number of intakes each day to assess team workload
Office Assistant 2
Multnomah County, Department Of Human Services
Portland , OR
07.2022 - 06.2023
- Supported eligibility specialist by completing a detailed google form checklist to determine applicant's qualification for Equatable Access Rent Assistance
- Organized multiple events in the community to facilitate EARA intake processes and schedule appointments for eligibility specialists.
- Ensured applicants had all required documents for eligibility specialists
- Collaborated with 211 to develop a comprehensive applicant log for individuals who did not meet initial requirements for EARA.
- Worked closely with Bienestar and 211 to establish a seamless referral system, ensuring timely support for individuals dealing with eviction.
- Provided clear explanations about the EARA program, addressing concerns regarding time constraints.
Office Assistant 2
Multnomah County, Department Of Human Services
Portland, OR
06.2021 - 06.2022
- Logged and scheduled incoming rent assistance line calls for callbacks.
- Performed regular mail checks and sent out OERAP applications daily.
- Scheduled and facilitated meeting rooms for in-office applications, providing assistance with OERAP applications.
- Coordinated and conducted phone interviews to assist with the online submission of OERAP applications.
- Offered timely responses and clarification on program regulations via email correspondences.
- Offered compassionate assistance to individuals emotionally affected by the threat of homelessness.
- Implemented a digital application system using the Allita platform, replacing manual completion of OERAP forms.
- Successfully operated the Allita system to upload confidential documents.
- Continued to provide timely updates and maintain open lines of communication with past beneficiaries regarding their application status.
Education
High School Diploma -
Union High School
Camas, WA06-2020
Skills
- Providing Customer Support
- Documentation And Reporting
- Clerical Support
- Spreadsheet Management
- Teamwork and Collaboration
- Proficiency in Operating Systems
Timeline
Office Assistant 2 Data and Evaluation Team
Multnomah County, Department Of Human Services
07.2023 - Current
Office Assistant 2
Multnomah County, Department Of Human Services
07.2022 - 06.2023
Office Assistant 2
Multnomah County, Department Of Human Services
06.2021 - 06.2022
High School Diploma -
Union High School
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