Jazzalyn Sepeda
Hereford
Summary
Dedicated professional with proven skills in customer service, team leadership, and workflow optimization. Committed to enhancing customer satisfaction and operational efficiency.
Results-driven assistant manager with extensive experience in retail operations and quality assurance. Skilled in team leadership, customer relationship building, and process improvement, consistently achieving high customer satisfaction and operational excellence.
Detail-oriented quality assurance specialist with a strong background in customer service and team supervision. Expertise in workflow optimization and relationship building, aiming to enhance operational efficiency and improve customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier/Assistant Manager
19th Hole Liquor Store
Hereford, TX
11.2024 - Current
- Assisted in daily operations, ensuring efficient customer service and store management.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Supervised team members, fostering a collaborative work environment and enhancing staff performance.
- Managed cash register functions, maintaining accurate transactions and resolving discrepancies promptly.
- Trained new employees on store policies, procedures, and customer interaction best practices.
- Handled customer inquiries and complaints professionally, improving overall satisfaction rates.
Cashier/Assistant Manager/Manager
Speedy Pack Convenience Store
Hereford, TX
03.2023 - 11.2025
- Supervised daily operations, ensuring efficient service and adherence to store policies.
- Trained and mentored new cashiers on customer service best practices and point-of-sale systems.
- Managed inventory levels, facilitating timely restocking to meet customer demands.
- Resolved customer inquiries and complaints swiftly, enhancing overall satisfaction.
- Developed staff schedules to optimize coverage during peak hours while controlling labor costs.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
Quality Assurance Specialist
Caviness Beef Packers
Hereford, TX
11.2023 - 03.2024
- Ensured compliance with quality standards through detailed inspections and documentation processes.
- Conducted regular audits to identify areas for process improvement and implement corrective actions.
- Collaborated with production teams to troubleshoot quality issues and enhance product consistency.
- Developed and maintained quality control procedures, ensuring adherence to industry regulations.
- Analyzed data from quality tests to drive improvements in manufacturing processes and product integrity.
- Trained new staff on quality assurance protocols and best practices for operational efficiency.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
Quality Assurance Specialist
Caviness Beef Packers
Hereford, TX
08.2019 - 03.2021
- Led cross-functional teams in root cause analysis initiatives, resulting in enhanced product reliability.
- Streamlined reporting systems for tracking quality metrics, improving visibility and response times.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
CNA
Kings Manor Retirement Home
Hereford, TX
05.2017 - 07.2019
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with medication administration, adhering to safety protocols and guidelines.
- Monitored vital signs and reported changes to nursing staff, facilitating timely interventions.
- Trained new staff on resident care procedures and safety practices, enhancing team competency.
- Implemented infection control measures, maintaining a safe environment for residents and staff.
- Coordinated with families to address concerns and provide updates on resident health status.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Call Center Representative
Atmos Energy
Amarillo, TX
06.2014 - 05.2017
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Managed complex service requests, ensuring timely and accurate resolutions for customers.
- Trained new representatives on call handling techniques and company policies, improving team performance.
- Collaborated with cross-functional teams to streamline processes, reducing average call handling time.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Dimmitt High School
Dimmitt, TXSkills
- Sales promotion
- Decision-making capacity
- Merchandise display
- Attention to detail
- Customer service
- Documentation and reporting
- Cash handling and management
- Cash register operation
- Retail operations
- Workflow optimization
- Safety procedures
- Store opening and closing
- Bank deposit preparation
- Team leadership
- Employee scheduling
- Quality assurance
- Time management
- Punctual and reliable
- Payment processing
- Customer relations
- Teamwork and collaboration
- Relationship building
- Willingness to learn
- Employee training
- Workplace safety
- Budgeting and finance
- Cash handling expertise
- Bilingual
Certification
- TABC Licensing
- Serve Safe Food Manager
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier/Assistant Manager
19th Hole Liquor Store
11.2024 - Current
Quality Assurance Specialist
Caviness Beef Packers
11.2023 - 03.2024
Cashier/Assistant Manager/Manager
Speedy Pack Convenience Store
03.2023 - 11.2025
Quality Assurance Specialist
Caviness Beef Packers
08.2019 - 03.2021
CNA
Kings Manor Retirement Home
05.2017 - 07.2019
Call Center Representative
Atmos Energy
06.2014 - 05.2017
High School Diploma -
Dimmitt High School