Summary
Overview
Work History
Education
Skills
Timeline
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Jazzie Caldwell

Jazzie Caldwell

Jacksonville,TX

Summary

Dynamic Shift Supervisor at Starbucks with expertise in cash handling and staff management. Proven track record of enhancing customer satisfaction through effective conflict resolution and team motivation. Skilled in training and mentoring employees, fostering a collaborative environment that drives operational excellence and continuous improvement.

Overview

16
16
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2023 - Current
  • Help new employees and delegated daily tasks and responsibilities. Overseeing a team in fast paced environments with excellent leadership.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. Connecting with customers and making every customer feel welcomed with memorable experience at our Starbucks.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks, beverage building standards and timely resolution of service.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Mail Carrier

Post Office
06.2018 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.

Customer Service Representative

GoPuff
05.2022 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Psychiatric Nursing Assistant

Rusk State Hospital
04.2013 - 04.2018
  • Participated in peer review processes to continually improve the quality of care provided within the psychiatric nursing assistant role.
  • Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
  • Enhanced patient care by conducting thorough psychiatric assessments and updating treatment plans accordingly.
  • Contributed to a positive therapeutic environment through effective communication, active listening, and respectful interactions with patients and staff members.
  • Used therapeutic communication techniques when needed.

Correctional Officer

MTC Corrections
01.2012 - 04.2013
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Escorted inmates from facilities, to court, or train stations.

Party Host

Chuck E Cheese
01.2010 - 01.2011
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.

Education

Science

Jacksonville College
Jacksonville, TX
05.2018

Skills

  • Cash handling
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring
  • Staff motivation
  • Staff development
  • Operations management
  • Safety awareness
  • Conflict resolution techniques
  • Inventory control and management
  • Policy enforcement
  • Continuous improvement
  • Team leadership
  • Problem-solving
  • Team supervision
  • Positive attitude
  • Team motivation
  • Strong verbal and written communication
  • Creative problem solving
  • Goal setting and tracking

Timeline

Shift Supervisor

Starbucks
09.2023 - Current

Customer Service Representative

GoPuff
05.2022 - 09.2023

Mail Carrier

Post Office
06.2018 - Current

Psychiatric Nursing Assistant

Rusk State Hospital
04.2013 - 04.2018

Correctional Officer

MTC Corrections
01.2012 - 04.2013

Party Host

Chuck E Cheese
01.2010 - 01.2011

Science

Jacksonville College

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