JAZZLYN VERDUCCI
Mattoon,IL
Summary
Highly organized, driven and detail oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Reliable worker with excellent computer skills. Time management professional with excellent communication, interpersonal, and creative thinking skills. Aiming to use my abilities to successfully help CVS and its employees succeed. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. I also aim to leverage my skills and knowledge to contribute to the teams success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr Asst. Store Tech Support
CVS Pharmacy
Mattoon, IL
12.2023 - Current
- Troubleshot employees inquiries related to software and hardware issues.
- Resolved, and escalated employee service issues in a timely manner.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Diagnosed system errors and implemented solutions to resolve them.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- also part of nesting team - which provides support to new agents as they start taking live calls
- scoring and grading new agents as they take calls and providing feedback in areas of improvement
Online English Teacher
Native Camp Teaching
Mattoon, USA
10.2019 - Current
- Instructed students in grammar, composition, and reading comprehension
- Utilized technology to enhance instruction and student engagement
- Encouraged student progress and engagement by cultivating equitable learning spaces
- Researched new and emerging methods for language instruction and skill-building
- Taught skills in English grammar and syntax, vocabulary and proper word usage
- Cultivated students' skills in critical thinking and problem-solving to support learning objectives
- Built rapport with students and caregivers to promote open communication
Janitorial Worker
Masterbrand
Arthur, USA
09.2020 - 09.2021
- Worked independently and had to manage time and keep to schedule to finish tasks promptly
- Cleaned restrooms, lobbies, and other high-traffic spaces to meet sanitary regulations
- Kept custodian equipment and machinery in working condition
- Wore protective gear while using dangerous materials or heavy equipment to minimize accident risk
- Operated equipment to move custodial supplies around different areas of building
- Disinfected office equipment, including computers and telephones
Warehouse Shipper
Rural King Warehouse
Mattoon, USA
03.2020 - 09.2020
- Tacked cargo in transit sheds or in holds of delivery trucks with pallets.
- Operated forklifts and packing and sorting equipment within the warehouse to properly load docks.
- Minimized safety hazards by proactively maintaining a clean and organized warehouse environment.
- Examined shipment contents and compared them with manifests, invoices, and orders to verify accuracy.
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping.
MET Team Associate
Home Depot
Mattoon, USA
01.2019 - 01.2020
- Consulted with advertising and sales staff determined type of merchandise to be featured and time and place for each display. Arranged properties, furniture, merchandise, backdrops, and other accessories, as shown in prepared sketches.
- Arranged properties, furniture, merchandise, backdrops, and other accessories, as shown in prepared sketches.
- Enticed and appealed to customers.
- Placed prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Took photographs of displays and signage.
- Collaborated with others to obtain products and other display items.
- Installed booths, exhibits, displays, carpets, and drapes as guided by the floor plan of the building and specifications.
- Developed ideas and plans for merchandise displays and window decorations.
- Obtained plans from display designers and display managers, and discussed implementation with supervisors.
- Changed or rotated window displays, interior display areas, or signage to reflect changes in inventory or promotion.
- Assembled and set up displays, furniture, and products in store space, using colors, lights, pictures, and other accessories to display the product.
- Cut out designs on cardboard, hardboard, or plywood, according to the motif of the event.
- Consulted with store managers, buyers, sales associates, housekeeping staff, and engineering staff to determine appropriate placement of displays and products.
- Consulted with store managers to determine appropriate placement of displays and products.
Overnight Stocker
Walmart
Mattoon, IL
08.2014 - 07.2016
- Maintained store aesthetic by organizing merchandise and creating attractive displays.
- Stocked and neatly arranged items on shelves.
- Trained new employees on restocking procedures.
- Evaluated items as per purchasing order by reviewing quality and quantity.
- Quickly identified and resolved discrepancies in inventory counts.
- Followed all safety guidelines to prevent accidents and injuries.
- Supported product quality and freshness by rotating stock.
- Applied merchandise sales tags to items to provide clear, visible pricing.
- Created a sanitary work environment by maintaining cleanliness of the storeroom.
- Created a sanitary work environment by maintaining cleanliness of the storeroom.
- Operated equipment to build special displays for promotional items.
- Inspected labels to confirm correct pricing on merchandise.
- Used forklifts and pallet jacks to transport items to staging areas or loading docks.
- Disposed of damaged or defective items.
Photographer
CPI Corp AKA: Picture me/ Sears Portrait Studios
Mattoon, USA
08.2014 - 07.2016
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Facilitated month-end closing processes, invoicing, and journal entries.
- Created weekly schedules based on predicted staffing needs, budgets, and employee requests.
- Executed productivity benchmarks across departments to maximize company revenue.
- Conducted quality, timely performance feedback and performance appraisals.
- Edited and retouched images to meet client expectations.
- Collaborated with clients to create customized photography packages.
- Utilized a range of photography equipment and techniques to capture desired images. •
- Communicated with clients prior to photo shoots to accept direction.
- Captured unique images, adjusting subjects, kneeling, and using other techniques.
- Maintained and updated image database and online image archives.
- Performed preventive maintenance or repairs on photography equipment.
- Applied basic photographic concepts of proper exposure and proper focus.
- delivered edited digital files to clients for print and online use.
Education
High School Diploma -
Mattoon High School
Mattoon, Illinois07.2012
Certification In English as second language -
School of ESL
Photography In Digital Photography -
Photography Insitute
New York, New YorkSkills
- Time Management
- Video Conferencing
- Script Reading
- Shift Scheduling
- Verbal and Written Communication
- Organizational skills
- Ability to work independently
- Computer skills/knowledge
Certification
- ESL/ TESOL
- Photography
Timeline
Sr Asst. Store Tech Support
CVS Pharmacy
12.2023 - Current
Janitorial Worker
Masterbrand
09.2020 - 09.2021
Warehouse Shipper
Rural King Warehouse
03.2020 - 09.2020
Online English Teacher
Native Camp Teaching
10.2019 - Current
MET Team Associate
Home Depot
01.2019 - 01.2020
Overnight Stocker
Walmart
08.2014 - 07.2016
Photographer
CPI Corp AKA: Picture me/ Sears Portrait Studios
08.2014 - 07.2016
High School Diploma -
Mattoon High School
Certification In English as second language -
School of ESL
Photography In Digital Photography -
Photography Insitute