Jazzlynn De La Herran
Minneapolis,MN
Summary
Sophisticated individual with excellent analytical and multitasking abilities. Detail-oriented and compassionate Billing Specialist with extensive experience managing patient accounts, resolving billing concerns, and coordinating payment solutions with professionalism and empathy. Skilled in maintaining strong client relationships while handling sensitive financial and personal information with discretion and care. Known for exceptional communication, problem-solving, and customer service abilities, with a strong understanding of balancing organizational goals alongside the well-being of others. Experienced in training and mentoring team members, simplifying complex processes, and fostering supportive, collaborative work environments. Dedicated to creating positive experiences through patience, accuracy, and a people-focused approach.
Overview
9
9
years of professional experience
Work History
Swim Teacher
Foss Swim School
Richfield, MN
03.2026 - Current
- Designed and implemented tailored swim lesson plans for diverse skill levels.
- Instructed individual and group lessons, ensuring effective skill development and safety compliance.
- Monitored student progress, providing constructive feedback to enhance performance.
- Fostering a collaborative teaching environment
Billing Specialists
West St. Paul Community Health Services
St Paul
05.2024 - 04.2025
- Processed medical & dental billing statements efficiently using electronic health record systems.
- Resolved discrepancies in patient accounts to ensure accurate billing.
- Facilitated collaboration with healthcare providers to ensure accurate verification of insurance information and coverage details.
- Trained new staff on billing procedures and software applications effectively.
- Implemented improvements in billing workflows, enhancing overall efficiency.
- Conducted patient account outreach for overdue balances and coordinated payment plan solutions while maintaining a compassionate and professional patient experience.
- Maintained continuity in responsibilities from my previous position while gaining additional experience and professional growth.
Patient Billing Specialist
Southside Community Health Services
Minneapolis, MN
06.2019 - 09.2023
- Carefully managed patient accounts regarding dental, medical and vision.
- Assisted patients in understanding their insurance benefits, helping them make informed decisions about their healthcare expenses.
- Streamlined billing processes for increased efficiency, implementing electronic claim submission methods.
- Improved cash flow management with consistent follow-up on overdue invoices and establishing clear lines of communication with patients regarding their financial responsibilities.
- Supported revenue growth by accurately coding medical procedures for optimal reimbursement from insurance companies.
- Maintained strict compliance with HIPAA regulations when handling sensitive patient information during the billing process.
- Supported organizational budgeting efforts by providing detailed revenue projections based on historical trends in the patient billing domain.
- Maintained a high level of customer satisfaction, addressing patient concerns and resolving billing disputes professionally. Taking 75+ calls daily.
- Enhanced patient billing accuracy by diligently reviewing and verifying insurance coverage information.
- Reduced errors in patient billing through careful monitoring of data entry and adherence to company policies.
- Kept up-to-date with industry changes and regulations, attending training sessions and workshops to ensure ongoing expertise in patient billing processes.
- Implemented new software systems to enhance the efficiency and effectiveness of the patient billing process within the organization.
- Collaborated closely with other departments, such as medical records and registration, to facilitate seamless coordination of the entire patient billing process.
- Served as a reliable point-of-contact between patients, healthcare providers, and insurance companies to address any questions or concerns related to medical bills swiftly.
- Expedited claim processing times by submitting clean claims free of errors that could cause delays or denials from insurance carriers.
- Ensured timely payment collections by promptly following up on outstanding balances and negotiating payment plans.
- Conducted thorough audits of patient accounts, identifying discrepancies and ensuring billing accuracy before finalizing statements.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Adhered to established standards to safeguard patients' health information.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Created improved filing system to maintain secure client data.
PCA
Alliance Health Care
2260 Cliff Rd, Eagan, MN 55122
11.2018 - 01.2019
- Cared for 3-5 patients daily.
- Hoyer lifting, personal shopping, defecation process of manual stool removal for clients, cleaning and organizing homes, cooking meals and prep of food, giving baths and sponge baths
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained clean and safe environments for patients, reducing risk of infections and accidents.
- Answered patient assistance calls, assessed needs, giving qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating calm atmospheres within care settings.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported physical therapy processes by guiding patients through prescribed exercises under therapist supervision.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring continued well-being of their loved ones.
Life Guard
Great Wolf Lodge Resort
Bloomington, MN
01.2017 - 05.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Responded to emergency situations in a timely, efficient manner.
- Prevented accidents through regular equipment inspections and maintenance.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education every 3 months.
Education
GED -
The Hubbs Center
Saint Paul, MN07.2020
Skills
- Process improvements
- Team leadership / coordination
- Adaptability
- Scheduling knowledge
- Billing systems and software
- Registration / demographics expertise
- Insurance verification
- Invoice processing
- Organization
- Taking initiative
- Customer service support
- Team building
- Problem solving skills
- Educating others (proper training)
- Denial management
- Time management
- Payment posting
- Customer engagement
- Collections
- Attention to detail
- Verbal and written communication
- Client relationship management
- Analytical thinking
- Conflict resolution
- Dispute resolution
- Payment collection
Languages
Spanish
Native or Bilingual
Timeline
Swim Teacher
Foss Swim School
03.2026 - Current
Billing Specialists
West St. Paul Community Health Services
05.2024 - 04.2025
Patient Billing Specialist
Southside Community Health Services
06.2019 - 09.2023
PCA
Alliance Health Care
11.2018 - 01.2019
Life Guard
Great Wolf Lodge Resort
01.2017 - 05.2017
GED -
The Hubbs Center