JAZZMAN HARRIS
Fort Worth
Summary
Dedicated Customer Service Representative with expertise in managing complex inquiries and enhancing user experiences. Proven success in resolving issues swiftly, optimizing billing processes, and maintaining accurate records. Committed to delivering exceptional service and training staff to achieve high levels of customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
American Airlines
01.2024 - Current
- Addressed inquiries promptly and provided accurate information on reservations, cancellations, and modifications, enhancing customer satisfaction.
- Answered incoming phone calls, developed friendly rapport with callers, and guided them through questions, recommendations, and bookings.
- Coordinated reservations and transportation logistics for flight attendants, cabin crew, and flight operations personnel.
Customer Service Representative
Expedited Travel
01.2023 - 01.2024
- Resolved customer issues promptly and efficiently by assessing urgency and complexity.
- Managed billing inquiries through email and chat support.
- Prioritized, and directing incoming customer inquiries to the right department or agent
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Documented customer interactions in detail, facilitating effective follow-up and issue resolution.
- Expedited passport processing for customers in urgent need.
- Developed tailored support strategies for high-priority clients to address their specific needs.
Customer Service Representative
Brinks Home Security
04.2021 - 12.2022
- Resolved complex technical problems to enhance customer satisfaction.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Streamlined billing processes to ensure accuracy and timeliness of invoicing.
Customer Service Representative
Inmotion
05.2018 - 05.2021
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handled and resolved customer complaints, ensuring satisfaction and fostering loyalty.
- Obtained and evaluated relevant information to address product and service inquiries, improving response accuracy.
- Provide pricing and delivery information.
- Engaged customers to demonstrate products, enhancing customer experience and driving sales.
- Demonstrated headsets from brands like Bose, Beats, and Apple to customers in-store.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Customer Service Representative
Gamestop
01.2020 - 04.2021
- Prioritized and directed customer inquiries to appropriate departments for effective resolution.
- Ensured accurate billing and payment processing, minimizing errors and guest disputes.
- Streamlined administrative tasks for sales process, preparing quotes and processing orders to maintain focus on revenue-generating activities.
- Monitored social media analytics to assess performance and inform strategy adjustments.
- Contributed to the creation of visually appealing graphics that complemented written content shared on social media channels.
Education
Diploma -
Zion Academy
Fort Worth, TX01-2009
Skills
,,,
Customer relationship management
Complaint resolution
Call handling
Customer interactions
- Product knowledge
- Upselling techniques
- Data entry
- Record management
- Process optimization
- Scheduling coordination
- Team collaboration
Timeline
Customer Service Representative
American Airlines
01.2024 - Current
Customer Service Representative
Expedited Travel
01.2023 - 01.2024
Customer Service Representative
Brinks Home Security
04.2021 - 12.2022
Customer Service Representative
Gamestop
01.2020 - 04.2021
Customer Service Representative
Inmotion
05.2018 - 05.2021
Diploma -
Zion Academy