Jazz Melgo
Breckenridge
Summary
Dedicated front desk agent with strong skills in customer service and hospitality. Proven ability to manage reservations, resolve guest issues, and enhance overall satisfaction. Committed to creating welcoming environments that encourage repeat business.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Breckenridge Grand Vacations
Breckenridge, CO
08.2025 - Current
- Greeted and assisted guests with check-in and check-out procedures, ensuring a welcoming experience.
- Managed reservations using property management software, optimizing room allocation for guest satisfaction.
- Responded to guest inquiries promptly, resolving issues to maintain high service standards.
- Maintained knowledge of local attractions and services, providing recommendations to enhance guest experiences.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Server
Mi Casa Mexican Restaurant & Bar
Breckenridge, CO
12.2021 - Current
- Delivered exceptional customer service, ensuring positive dining experiences for all patrons.
- Managed multiple tables simultaneously, maintaining high levels of efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained and mentored new servers on menu offerings and service standards.
- Served food and beverages promptly with focused attention to customer needs.
Hot Tub Technician
Summit Hot Tub
Breckenridge, CO
06.2024 - 07.2025
- Conducted thorough inspections and troubleshooting of hot tub systems to ensure optimal performance.
- Performed routine maintenance on hot tubs, enhancing reliability and customer satisfaction.
- Assisted customers with product selection, providing expert knowledge on features and benefits.
- Trained junior technicians on installation processes and safety protocols to improve team efficiency.
Front Desk Agent
Sage Hospitality
Breckenridge, CO
03.2023 - 01.2025
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
- Assisted in maintaining front desk operations, contributing to overall efficiency of hotel services.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Front Desk Agent
Ranahan
Breckenridge, CO
01.2021 - 07.2023
- Participated in training sessions to improve service delivery and familiarize with hotel procedures.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
Education
Bachelor of Science - Hospitality Management
University of Cebu Lapu-Lapu And Mandaue
Cebu City04-2016
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Guest relations
Timeline
Front Desk Agent
Breckenridge Grand Vacations
08.2025 - Current
Hot Tub Technician
Summit Hot Tub
06.2024 - 07.2025
Front Desk Agent
Sage Hospitality
03.2023 - 01.2025
Server
Mi Casa Mexican Restaurant & Bar
12.2021 - Current
Front Desk Agent
Ranahan
01.2021 - 07.2023
Bachelor of Science - Hospitality Management
University of Cebu Lapu-Lapu And Mandaue