Hi, I’m
Jazzmin Cruse
ATLANTA,GA
Summary
Experienced in advocating for the social and economic well-being of at-risk individuals and families, I bring a personable and professional approach to my work. My expertise lies in providing guidance, support, and assistance to those in need, with a deep dedication to inspiring and raising awareness within local communities. Committed to making a positive impact in the lives of others, I am passionate about utilizing my skills to create meaningful change.
Overview
16
years of professional experience
Work History
DIVISION OF FAMILY AND CHILDREN SERVICES
Social Services Supervisor (Family Preservation)
09.2022 - Current
Job overview
- Manage and guide 5 staff that provide comprehensive case management for children and families effected by abuse and neglect
- Conduct regular case reviews with staff members, emphasizing adherence to best practices in social work interventions.
- Evaluate program effectiveness through outcome measures, adjusting strategies as needed to optimize results.
- Manage complex caseloads of at least 15 while maintaining high levels of client service and accurate documentation.
- Collaborate with community organizations to establish partnerships that benefit clients' well-being and access to resources.
- Implement crisis intervention strategies when necessary, ensuring safety for clients and staff members.
- Participate in community events to promote services and engage with public.
- Establish and maintain relationships with key stakeholders.
- Research best practices and develop strategies to improve program outcomes.
- Conducted regular case reviews with staff members, emphasizing adherence to best practices in social work interventions.
THE CENTER FOR FAMILY RESOURCES
Supervisor/ Court Liaison
03.2020 - 09.2022
Job overview
- Managed 6 staff and oversaw all tasks and assignments associated with the Cobb County Emergency Rental Assistance (ERA) program
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Managed budgets and resources for successful execution of 3 programs simultaneously.
- Delivered detailed program reports to stakeholders, showcasing success and reach of initiatives.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Streamlined registration process for 3 programs, significantly reducing wait times and improving participant satisfaction.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Assisted in meeting changing demands by recommending improvements to business systems or procedures.
- Provided comprehensive reports on case statuses, enabling informed decision-making by court officials.
- Participated in cross-departmental trainings to enhance understanding of court processes and improve interagency collaboration.
- Collaborated with legal professionals to ensure accurate information exchange and timely resolution of cases.
- Streamlined court procedures for faster case processing, resulting in reduced backlog.
- Helped identify areas for procedural improvements within the court system, leading to increased efficiency and effectiveness in case management.
THE CENTER FOR FAMILY RESOURCES
Program Coordinator/ Court Liaison
03.2021 - 03.2022
Job overview
- Organized and oversaw tasks and assignments associated with Cobb County Emergency Rental Assistance (ERA) program
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Managed budgets and resources for successful execution of 2 programs simultaneously.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Streamlined registration process for new programs, significantly reducing wait times and improving participant satisfaction.
- Ensured compliance with funding requirements through meticulous record-keeping and reporting.
- Delivered detailed program reports to stakeholders, showcasing success and reach of initiatives.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Optimized budget allocation by closely monitoring expenses and adjusting plans as needed.
- Provided comprehensive reports on case statuses, enabling informed decision-making by court officials.
- Participated in cross-departmental trainings to enhance understanding of court processes and improve interagency collaboration.
- Collaborated with legal professionals to ensure accurate information exchange and timely resolution of cases.
- Performed routine data entry or document management.
- Managed sensitive documents securely, safeguarding against potential breaches of confidentiality.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
DIVISION OF FAMILY AND CHILDREN SERVICES
Social Services Case Manager
05.2017 - 03.2021
Job overview
- Investigated allegations of abuse and neglect, assessed for appropriate factors of safety and well-being
- Used evidence-based practices such as motivational interviewing to create individualized service plans for all clients.
- Identified, documented and made referrals to resources available within community.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Prepared reports for courts and contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Safeguarded confidentiality of sensitive client information, adhering strictly to ethical guidelines at all times.
- Demonstrated empathy towards clients facing challenges while maintaining appropriate professional boundaries throughout the intervention process.
- Achieved success in complex cases by employing creative problem-solving skills combined with a deep understanding of available resources.
- Maintained informed decision-making by conducting thorough research on available resources and presenting findings to team members clearly and concisely.
- Established and maintained relationships with key stakeholders.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Inglewood Southside Christian Church
Academic Excellence Program Coordinator (Volunteer
09.2016 - 06.2017
Job overview
- Oversaw the academic progress of 15-20 middle school, high school, and college freshman students
- Maintained on-line portal to aid in the assistance of the students with projects and homework from peers and tutors.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
DEPARTMENT OF CHILDREN AND FAMILY SERVICES (Los Angeles County)
Children's Social Worker
02.2016 - 04.2017
Job overview
- Investigated over 100 cases for allegations of abuse and neglect, assessed for appropriate factors of safety and well-being
- Identified, documented and made referrals to resources available within community.
- Interviewed clients and assessed social and emotional needs to determine nature and degree of services needed.
- Developed and implemented strategies to reduce and prevent family conflict.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Established and maintained relationships with key stakeholders.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
DARBY AND SUNNY DAYS SUMMER CAMP
Camp Counselor
06.2008 - 08.2014
Job overview
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Worked with 12-15 children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Inglewood Southside Christian Church
Youth Mentor Program Co-Chair and Team Lead
06.2009 - 04.2014
Job overview
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Strengthened leadership abilities in youths by providing opportunities for them to take on responsibilities within group activities or projects.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Built lasting relationships with youth and parents or guardians.
- Established safe and supportive environments for open discussion, fostering strong relationships between mentors and mentees.
- Organized community service projects to promote social responsibility among youths, leading to increased participation in local initiatives.
- Promoted mental health awareness through workshops and open conversations, equipping youths with coping strategies to manage stress effectively.
Education
California State University Northridge (CSUN), Northridge, CA
Bachelor of Arts from Psychology
05.2011
Skills
- Proficient in Microsoft Office 365
- Excellent written and verbal communication skills
- Excellent leadership and team building skills
- Excellent Organizational skills
- Problem-Solving
- Attention to Detail
- Multicultural Competence
- Community Outreach
- Service planning
- Client Needs Assessments
References
Available upon request
Timeline
Social Services Supervisor (Family Preservation)
DIVISION OF FAMILY AND CHILDREN SERVICES
09.2022 - Current
Program Coordinator/ Court Liaison
THE CENTER FOR FAMILY RESOURCES
03.2021 - 03.2022
Supervisor/ Court Liaison
THE CENTER FOR FAMILY RESOURCES
03.2020 - 09.2022
Social Services Case Manager
DIVISION OF FAMILY AND CHILDREN SERVICES
05.2017 - 03.2021
Academic Excellence Program Coordinator (Volunteer
Inglewood Southside Christian Church
09.2016 - 06.2017
Children's Social Worker
DEPARTMENT OF CHILDREN AND FAMILY SERVICES (Los Angeles County)
02.2016 - 04.2017
Youth Mentor Program Co-Chair and Team Lead
Inglewood Southside Christian Church
06.2009 - 04.2014
Camp Counselor
DARBY AND SUNNY DAYS SUMMER CAMP
06.2008 - 08.2014
California State University Northridge (CSUN)
Bachelor of Arts from Psychology
Similar Profiles
Shalisha JacksonShalisha Jackson
Social Services Specialist at DIVISION of FAMILY and CHILDREN SERVICESSocial Services Specialist at DIVISION of FAMILY and CHILDREN SERVICES
Niyla Ford, BSWNiyla Ford, BSW
Social Work Intern at Division Of Family And Children ServicesSocial Work Intern at Division Of Family And Children Services
Micah ThompsonMicah Thompson
Social Services Case Manager at Division Of Family And Children ServicesSocial Services Case Manager at Division Of Family And Children Services