Jazzmine Boyd
Summary
Licensed Benefits Advisor and Sales Professional with over 5 years of experience building client relationships, educating employees on benefit options, and driving revenue growth. Proven track record of exceeding sales goals, increasing client retention, and delivering exceptional customer service. Recognized for leadership, communication, and the ability to thrive in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Benefits Advisor Specialist
Aflac
04.2022 - Current
- Managed administration of medical, dental, vision, and supplementary benefit packages, ensuring delivery of services.
- Evaluated employee benefits programs, recommending solutions that aligned with client needs.
- Analyzed data to identify cost-saving opportunities and improve program utilization.
- Cultivated client relationships through personalized service and consistent follow-ups, increasing retention rates.
- Exceeded sales targets by employing strategic marketing and networking techniques.
Lead Generator
Mint Marketing
Pittsburgh
04.2021 - 01.2024
- Engaged potential clients through strategic networking, referrals, and targeted cold calling to expand customer base.
- Identified and engaged potential clients through networking, referrals, and cold calling.
- Collaborated with team members to develop lead generation strategies, contributing to increased conversion rates.
- Consistently met monthly sales objectives, contributing to overall revenue growth.
Head Volleyball Coach
McKeesport Area School District
McKeesport
04.2018 - 07.2022
- Developed players' skills in performance techniques and sportsmanship, enhancing overall team cohesion.
- Coached players in skill development, performance techniques, and sportsmanship.
- Coordinated summer camps and community outreach events, increasing youth participation in volleyball.
Special Education Assistant / Head Secretary
McKeesport Area School District
McKeesport
04.2018 - 07.2022
- Delivered personalized academic support to students with diverse learning needs, fostering individual progress and engagement.
- Streamlined organizational processes to improve administrative efficiency and reduce time spent on routine tasks.
- Coordinated schedules, events, and payrolls to facilitate smooth daily operations and effective communication among staff.
Hospitality Professional
Embassy Suites Hotel
Pittsburgh
12.2015 - 04.2019
- Provided outstanding customer service in high-pressure situations, contributing to customer satisfaction.
- Executed cash transactions while ensuring adherence to safety standards, promoting a secure environment.
- Provided exceptional guest service to enhance customer satisfaction and loyalty.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated room assignments based on guest preferences and special requests.
Temporary Claims Specialist II
Erie Insurance
Murrysville
09.2017 - 03.2018
- Collaborated with adjusters, legal counsel, and medical professionals to resolve claims efficiently.
- Communicated empathetically with customers, providing timely updates to improve satisfaction.
- Evaluated insurance claims for accuracy and compliance with company policies.
- Communicated with clients to gather necessary information for claim processing.
- Reviewed documentation and assessed damages to determine claim validity.
Education
Bachelor of Science - Criminal Justice
Fairmont State University
Fairmont, WVHigh School Diploma -
Philip Barbour High School
Elkins, WVSkills
- Benefits analysis
- Benefits compliance
- Employee Benefits Knowledge
- Employee Relations
- Human Resources Knowledge
- Customer Relationship Management
- Problem-solving
- Time Management & Multitasking
- Leadership & Team Collaboration
- Interpersonal communication
Certification
- Life Insurance License, Pennsylvania, 01/2022
- Health and Accident Insurance License, Pennsylvania, 01/2022
Hobbies and Interests
- Mentoring School-Aged Children
- Coaching and Team Development
- Community Volunteer Work
Awards
- Sales Associate of the Month (10/2023)
- Fireball Achiever | Pennsylvania Convention Contest Winner (2024)
- Top Sales Awards (12/2021, 01/2021, 03/2022)
- Promotion to Management (03/2022)
- 1st Team All-State Volleyball (2008, 2009, 2010)
- North/South All-Star Game (Volleyball, 2010)
Assessments
- Responding to Customer Situations with Sensitivity, Highly Proficient
- Inside Sales, Highly Proficient
- Identifying and Resolving Common Customer Issues, Proficient
Timeline
Benefits Advisor Specialist
Aflac
04.2022 - Current
Lead Generator
Mint Marketing
04.2021 - 01.2024
Head Volleyball Coach
McKeesport Area School District
04.2018 - 07.2022
Special Education Assistant / Head Secretary
McKeesport Area School District
04.2018 - 07.2022
Temporary Claims Specialist II
Erie Insurance
09.2017 - 03.2018
Hospitality Professional
Embassy Suites Hotel
12.2015 - 04.2019
Bachelor of Science - Criminal Justice
Fairmont State University
High School Diploma -
Philip Barbour High School