Jazzmine Chatman
Denver,CO
Summary
Dynamic Strategy and Operations Leader with four years of experience driving cross-functional alignment and delivering measurable business results in complex enterprise environments. Managed over 200 commercial aviation accounts, generating more than $3 million per month, while transforming ambiguous goals into structured execution. Achievements include reducing unpaid account risk from 70% to 4.75% and maintaining a 95% customer retention rate across global accounts, alongside scaling Annual Recurring Revenue through tailored deal structures. Expertise in developing reusable decision-support tools, managing execution risks, and orchestrating executive-level engagements that foster growth and enhance operational discipline.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Global Business Operations Support Manager
THE BOEING COMPANY / JEPPESEN FOREFLIGHT
Denver, CO
08.2025 - 09.2026
- Designed targeted training and created comprehensive Standard Operating Procedures (SOPs), freeing up 20% of weekly working hours across the team to focus on strategic initiatives.
- Leveraged Gemini AI to audit expired software contracts, uncovering unbilled active services and directly recovering over $500,000 in lost revenue.
- Championed data-driven decision-making by building interactive Microsoft Power BI dashboards, delivering actionable executive insights that directly increased profitability.
- Interacted well with customers to build connections and nurture relationships, resulting in a 95% client retention rate year after year.
Global Client Manager
THE BOEING COMPANY / JEPPESEN FOREFLIGHT
Denver, CO
08.2023 - 08.2025
- Led as the primary operational and commercial lead for over 200 global commercial airline accounts, structuring and drafting complex SaaS transactions that maximize Monthly Recurring Revenue (ARR) and account profitability, scaling more than 5 million dollars each month.
- Lead customer-facing negotiations and draft key business language for customized fee schedules, Master Service Agreements (MSAs), and support contracts, ensuring alignment with internal company guardrails and risk thresholds.
- Served as the critical connective tissue between internal back-end partners (Legal, Finance, Revenue Operations, and Product), resolving escalations, closing compliance gaps, and accelerating time-to-close for high-stakes software deals.
- Partnered directly with Sales leadership to map out deal structures, identify up-sell/cross-sell opportunities, and train account teams on best practices for programmatic buying, pricing structures, and operational execution.
- Monitored active deployments and financial commitments, maintaining a 95% customer retention rate by proactively addressing delivery blockers and ensuring seamless order fulfillment.
Accounting Assistant
KIMLEY-HORN AND ASSOCIATES, INC.
Denver, CO
10.2022 - 07.2023
- Oversaw over 300 projects from quote to cash, and financial tracking across multi-million dollar civil engineering portfolios, leveraging Deltek Costpoint and Cognos to eliminate billing errors and optimize tracking accuracy.
- Conducted rigorous financial analysis of project budgets, billing variances, and custom pricing structures—partnering with practice leads to safeguard profit margins and ensure 100% compliance with complex municipal and federal regulations.
- Served as a key operational advisor to senior practice leaders, establishing proactive communication that ensured consistent achievement of revenue targets.
- Reconciled monthly bank statements to maintain precise cash flow management and reporting accuracy.
Head Program Lead & Teacher
COACH PARK ENGLISH TRAINING CENTER
Seoul, South Korea
03.2020 - 08.2022
- Directed our adult students by establishing performance metrics and conducting progress reviews to ensure programs met specific educational KPIs. This resulted in an 88% graduation rate from our institution.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Championed the adoption of new digital tools and hybrid delivery models during covid, leading organizational change efforts that strengthened operational agility and efficiency for our adult students. This ensured a 99% retention rate that year.
- Since most of our students were working professionals, executive communication was one of the main courses taught at Coach Park.
Sr. Branch Administrator
KONECRANES, INC.
Denver, CO
01.2018 - 09.2018
- Reviewed service agreements, order documents, and customer budgets utilizing Siebel CRM, resolving complex account disputes and reducing aged unpaid invoices from 70% to 4.75%.
- Collaborated seamlessly with field inspectors, logistics, and client leads to ensure service obligations were fulfilled while adhering to strict financial and operational protocols.
- Implemented process improvements that streamlined administrative tasks and increased productivity by 40% resulting in exceptional customer service.
Litigation Paralegal / Notary Public
Vedra Law LLC
Denver
06.2015 - 05.2016
- Drafted legal disclosures, managed stringent documentation compliance, and oversaw client financial records, establishing a strong foundation in contract law and regulatory adherence.
- Conducted thorough legal research to support case strategies and arguments.
Education
Bachelor of Arts - Political Science and Sociology
University of Colorado, Denver
Denver, CO08.2017
Skills
- Executive Communication, GenAI, SaaS Deal Structuring, Contract Drafting & Negotiation, ARR/ACV Optimization, Custom Agreement Lifecycles, Compliance & Guardrails, Sales Enablement, Cross-Functional Orchestration Systems & Analytics: Salesforce (CRM), Deltek Costpoint (Gov-Con standard), Cognos, Siebel, SAGE, QuickBooks, Advanced Microsoft Office Suite (Excel, PowerPoint), Data-Driven Decision Support
Certification
Paralegal Certificate
Timeline
Global Business Operations Support Manager
THE BOEING COMPANY / JEPPESEN FOREFLIGHT
08.2025 - 09.2026
Global Client Manager
THE BOEING COMPANY / JEPPESEN FOREFLIGHT
08.2023 - 08.2025
Accounting Assistant
KIMLEY-HORN AND ASSOCIATES, INC.
10.2022 - 07.2023
Head Program Lead & Teacher
COACH PARK ENGLISH TRAINING CENTER
03.2020 - 08.2022
Sr. Branch Administrator
KONECRANES, INC.
01.2018 - 09.2018
Litigation Paralegal / Notary Public
Vedra Law LLC
06.2015 - 05.2016
Bachelor of Arts - Political Science and Sociology
University of Colorado, Denver