Jazzmine Miller
Bridgeton,NJ
Summary
Compassionate and dedicated Certified Nursing Assistant committed to addressing both the medical and personal needs of patients. Skilled in providing high-quality care to individuals from diverse backgrounds and ensuring patient safety. Known for a positive, energetic approach to patient care. Focused on delivering compassionate, attentive service while maintaining a professional and caring environment
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
3
3
years of professional experience
Work History
Call Center Representative
MRS BPO,LLC
03.2022 - 02.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
IntouchCX
04.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
CNA - Nursing Assistance
Bishop McCarthy
Vineland, NJ05.2015
High School Diploma -
Bridgeton High School
Bridgeton, NJSkills
- Patient care
- Home health care
- Customer service
- Empathy
- Communication
- Computers
- Teamwork
- Documentation
- Customer support
- Verbal and written communication
- Data entry
- Call center customer service
- Resolving issues
- Inbound phone calls
Education Certifications
- Bishop McCarthy, Vineland, NJ, CNA in Nursing Assistance, 05/2015
- Bridgeton High School, Bridgeton, NJ, High School Diploma
Timeline
Customer Service Representative
IntouchCX
04.2023 - 03.2024
Call Center Representative
MRS BPO,LLC
03.2022 - 02.2025
High School Diploma -
Bridgeton High School
CNA - Nursing Assistance
Bishop McCarthy
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