Summary
Overview
Work History
Education
Skills
Certification
Timeline

JAZZMINE WHEELER

Atlanta,Ga

Summary

Highly motivated and results-driven professional with a passion for solving complex challenges and a proven track record of exceeding expectations. Known for a dynamic blend of creativity and analytical skills, I bring commitment to excellence and a collaborative spirit to every endeavor.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Remote Retention Specialist

StateFarm Insurance
Dunwoody, GA
02.2022 - 02.2024
  • Ability to handle multiple software applications in a fast-paced environment.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Responded to customer requests for products, services, and company information.
  • Verified client information by analyzing existing evidence on file.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Advised customers on required information for claim submissions to progress applications.

Stylist Associate

Windsor
Atlanta, GA
03.2021 - 01.2022
  • Increased revenue in sales through strategic merchandising, inventory selection, and visual display techniques
  • Exceptional product knowledge of traditional and recent trends in fashion to exceed quarterly corporate performance.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.

Product Demonstrator

Crossmark/Sam's Club
Atlanta, GA
05.2019 - 01.2021
  • Demonstrated ability to communicate product features and benefits persuasively
  • Greeted customers warmly and pleasantly answered inquiries.
  • Educate customers on product features and benefits
  • Create a positive product impression and generate brand awareness for onsite/in-store food and non-food demonstrations.
  • Maintained knowledge of current promotions and product features.
  • Communicated product value, quality, and style to educate and entice potential customers.

Call Center Customer Service Representative

Wipro Technologies
Atlanta, GA
10.2017 - 04.2019
  • Excellent communication skills, both verbal and written.
  • Took inbound calls in a fast paced internet call center environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Coordinated efforts between departments to address complex customer issues efficiently.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Made transfers when appropriate.

Customer Service Cashier

Church's Chicken
Cuthbert, GA
05.2016 - 08.2017
  • Greets all guests with a sincere smile, making them feel welcome through a positive, pleasant, and enthusiastic attitude.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Built relationships with customers to encourage repeat business.
  • Follows all food safety guidelines.
  • Completes assigned housekeeping duties to provide a clean and organized restaurant.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Penn Foster High School, Scranton, PA
05.2013

Skills

  • Data Entry
  • Excellent Customer Service skills
  • MS Office
  • POS Systems and Ordering Platforms
  • Insurance Claims Processing
  • Detail-Oriented and Organized

Certification

  • Business & Administration Certification / Atlanta Job Corps 2013

Timeline

Remote Retention Specialist - StateFarm Insurance
02.2022 - 02.2024
Stylist Associate - Windsor
03.2021 - 01.2022
Product Demonstrator - Crossmark/Sam's Club
05.2019 - 01.2021
Call Center Customer Service Representative - Wipro Technologies
10.2017 - 04.2019
Customer Service Cashier - Church's Chicken
05.2016 - 08.2017
Penn Foster High School - High School Diploma,
JAZZMINE WHEELER