JAZZMINE WHEELER
Atlanta,Ga
Summary
Highly motivated and results-driven professional with a passion for solving complex challenges and a proven track record of exceeding expectations. Known for a dynamic blend of creativity and analytical skills, I bring commitment to excellence and a collaborative spirit to every endeavor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Remote Retention Specialist
StateFarm Insurance
Dunwoody, GA
02.2022 - 02.2024
- Ability to handle multiple software applications in a fast-paced environment.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Responded to customer requests for products, services, and company information.
- Verified client information by analyzing existing evidence on file.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Advised customers on required information for claim submissions to progress applications.
Stylist Associate
Windsor
Atlanta, GA
03.2021 - 01.2022
- Increased revenue in sales through strategic merchandising, inventory selection, and visual display techniques
- Exceptional product knowledge of traditional and recent trends in fashion to exceed quarterly corporate performance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
Product Demonstrator
Crossmark/Sam's Club
Atlanta, GA
05.2019 - 01.2021
- Demonstrated ability to communicate product features and benefits persuasively
- Greeted customers warmly and pleasantly answered inquiries.
- Educate customers on product features and benefits
- Create a positive product impression and generate brand awareness for onsite/in-store food and non-food demonstrations.
- Maintained knowledge of current promotions and product features.
- Communicated product value, quality, and style to educate and entice potential customers.
Call Center Customer Service Representative
Wipro Technologies
Atlanta, GA
10.2017 - 04.2019
- Excellent communication skills, both verbal and written.
- Took inbound calls in a fast paced internet call center environment.
- Proven ability to learn quickly and adapt to new situations.
- Coordinated efforts between departments to address complex customer issues efficiently.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Made transfers when appropriate.
Customer Service Cashier
Church's Chicken
Cuthbert, GA
05.2016 - 08.2017
- Greets all guests with a sincere smile, making them feel welcome through a positive, pleasant, and enthusiastic attitude.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
- Follows all food safety guidelines.
- Completes assigned housekeeping duties to provide a clean and organized restaurant.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
05.2013
Skills
- Data Entry
- Excellent Customer Service skills
- MS Office
- POS Systems and Ordering Platforms
- Insurance Claims Processing
- Detail-Oriented and Organized
Certification
- Business & Administration Certification / Atlanta Job Corps 2013
Timeline
Remote Retention Specialist - StateFarm Insurance
02.2022 - 02.2024
Stylist Associate - Windsor
03.2021 - 01.2022
Product Demonstrator - Crossmark/Sam's Club
05.2019 - 01.2021
Call Center Customer Service Representative - Wipro Technologies
10.2017 - 04.2019
Customer Service Cashier - Church's Chicken
05.2016 - 08.2017
Penn Foster High School - High School Diploma,