Jazzmon Martin
Fort Worth,TX
Overview
7
7
years of professional experience
Work History
Loan Car Coordinator/Senior Customer Care Manager
Frank Kent Cadillac of Arlington
08.2023 - 10.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
BDC Manager
Frank Kent Cadillac
01.2021 - 09.2023
- Reduced staff turnover rates through effective hiring practices focused on selecting candidates well-suited for the demands of the BDC manager role.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Leveraged technology to respond to customer website, social media and email inquiries.
- Spearheaded special projects aimed at driving continuous improvement within the department''s processes and systems.
- Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
- Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
Parts Manager
AutoZone
02.2018 - 01.2020
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- MS office
- Schedule coordination
- Document management
- Point of contact
Timeline
Loan Car Coordinator/Senior Customer Care Manager
Frank Kent Cadillac of Arlington
08.2023 - 10.2024
BDC Manager
Frank Kent Cadillac
01.2021 - 09.2023
Parts Manager
AutoZone
02.2018 - 01.2020
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