Sofia Heredia
Fort Worth,Texas
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
Work History
Service Cashier and Loan Car Coordinator
Frank Kent Cadillac
Fort Worth, TX
04.2025 - Current
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Enhanced service productivity by maintaining a clean and organized cashier and waiting area.
- Processed returns and exchanges efficiently, adhering to dealer policies and procedures.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day's opening staff member.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
BDC Agent
Frank Kent Cadillac
Fort Worth, Texas
12.2024 - 04.2025
- Identify sales leads among new and existing customers and maintain client relationships. Develop new business by scouting leads via the internet, phone, and mailings.
- Generated leads by providing detailed information about products and services offered by the dealership.
- Developed strategies that increased customer retention rates through follow-up emails or phone calls.
- Collaborated with departmental teams to ensure customer satisfaction through quality control initiatives.
- Provided exceptional customer service to customers with inquiries about their vehicles and services needed.
- Assisted customers in scheduling appointments for maintenance or repair work on their vehicles.
- Implemented effective time management techniques when completing assigned tasks.
- Developed organizational skills while managing multiple tasks simultaneously.
- Utilized problem solving abilities to address customer concerns and complaints in a timely manner.
- Monitored daily activities of the BDC team to ensure adherence of company policies and procedures.
- Demonstrated strong communication skills in order to effectively interact with customers, management, and other team members.
Receptionist
Frank Kent Cadillac
Fort Worth, Texas
11.2023 - 12.2024
- Welcome visitors and clients over the phone, answer questions, and provide administrative support for multiple dealerships at one time
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
Teacher's Assistant
Child care careers
Fort Worth, Texas
11.2022 - 11.2023
- Provide support to the lead teacher in charge of the classroom
- Along with reinforcing lessons by tutoring individual students or small groups
- My duties include creating lesson plans, documenting progress, and overseeing lesson preparations
- Incorporated technology into teaching methods whenever possible, introducing new tools to encourage student engagement.
- Utilized various learning strategies and instructional techniques while working with students individually or in groups.
- Participated actively in parent-teacher conferences, discussing student progress or areas needing improvement.
- Provided feedback on assignments promptly so that any corrections could be made before final submission.
- Supported teachers during field trips, ensuring safety of all participants at all times.
- Organized materials needed for class activities, ensuring all supplies were readily available when needed.
- Assisted in developing and implementing educational plans for students, providing guidance to ensure their success.
- Assisted in creating a safe learning environment where diversity was respected and valued.
- Prepared reports summarizing data related to student performance such as test scores or grades received.
- Supported the lead teacher in delivering instruction.
- Took attendance and kept track of evaluations and paperwork.
- Identified student challenges and discussed corrective actions with lead teacher.
- Engaged students in extracurricular activities to enhance learning.
- Helped students develop problem-solving skills.
- Established and enforced rules for behavior to maintain order in classroom.
- Assisted with developing and implementing lesson plans.
- Helped to explain assignments and test instructions to boost student comprehension.
- Offered tutoring services to students in need of extra help with coursework or test preparation.
- Prepared and delivered lectures to groups of students on topics related to field of study.
- Utilized computer programs, audiovisual aids and other equipment to aid in education and presentations.
Receptionist
Frank Kent Body Shop
Fort Worth, Texas
06.2021 - 11.2021
- Greet clients, suppliers, and visitors
- Document, receive and maintain the office supplies
- Provide secretarial and administrative support to management
- Manage personal calendars for the shop estimators, receive and manage final payments along with contacting insurances for due charges
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Answered questions about organization and provided callers with address, directions, and other information.
- Assisted in resolving customer complaints and disputes.
- Operated multi-line phone system efficiently while managing high call volume.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
Department Manager
Walmart
Fort Worth, Texas
07.2016 - 06.2021
- To oversee operations, provide leadership and guidance, and ensuring the department meets its goals and objectives
- Manage personnel of up to 10+, assign tasks, and develop strategies to ensure the department runs smoothly
- Trained and supervised associates on customer service excellence and strong company culture.
- Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
- Maintained accurate inventory records, ensuring all products were accounted for at all times.
- Assisted customers with inquiries related to products and services offered in the department.
- Handled escalated customer issues, driving customer satisfaction and repeat business.
- Utilized strong organizational skills to develop efficient processes for managing daily operations.
- Provided leadership and mentorship to staff members, leading to improved job performance and morale.
- Scheduled coverage during peak traffic periods, fostering positive customer experiences.
- Followed loss prevention and risk management guidelines, resulting in enhanced safety and security.
- Utilized computer and point of sale systems for maintaining inventory and managing profit and loss.
Sales Associate
GameStop
Dallas-Fort Worth Metroplex, US
06.2015 - 06.2016
- Ensure customers are greeted on the sales floor, ask questions to determine their needs, recommendations are made to provide the right solutions, and GameStop services, such as the Rewards program, and other promotions are explained.
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Tagged new merchandise for sale and updated signs.
Education
High School Diploma - undefined
Southwest high school
Fort Worth, Texas06.2016
Skills
- Multitasking
- Patience
- Lesson Planning
- Organization
- CRM software
- Appointment setting
- Follow-up calls
- Customer service
- Problem-solving
- Verbal and written communication
- Phone etiquette
- Data entry
- Microsoft office
- Email etiquette
Languages
Spanish
English
Timeline
Service Cashier and Loan Car Coordinator
Frank Kent Cadillac
04.2025 - Current
BDC Agent
Frank Kent Cadillac
12.2024 - 04.2025
Receptionist
Frank Kent Cadillac
11.2023 - 12.2024
Teacher's Assistant
Child care careers
11.2022 - 11.2023
Receptionist
Frank Kent Body Shop
06.2021 - 11.2021
Department Manager
Walmart
07.2016 - 06.2021
Sales Associate
GameStop
06.2015 - 06.2016
High School Diploma - undefined
Southwest high school