Jazzmonet Willis
Baltimore,US
Summary
I am multi-talented and consistently rewarded for planning and operational improvements. I have an excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. I desire to work in a fast-paced environment with opportunities for advancement. I am dedicated to learning, growing, and succeeding in anything that is placed in front of me.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Kohl’s
02.2023 - 09.2024
- Cashier Experience
- Omni Fulfillment
- Giving Great Customer Service
Sales Representative
Metro by T-Mobile
07.2021 - 02.2023
- Used a consultative sales approach to understand and meet customer needs
- Developed new business by networking with prospects and valuable customers
- Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments
- Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities
- Communicated with customers to learn about their needs and make recommendations for the best solutions
Housekeeping
Hilton Garden Inn Hotel
02.2020 - 06.2021
- Cleaning Hotel Rooms/Bathrooms
Housekeeper
Purple Shine
10.2019 - 01.2020
- Cleaning Luxury Apartments
Stocker
Walmart
03.2017 - 07.2019
- Dealt with incoming stock deliveries during the night by assisting in unloading trucks
- Sorted received items and made piles according to types of materials
- Transported freight to the sales floors after sorting and ensuring that sufficient quantity has been delivered
- Ensured that any excess materials are placed in storage rooms
- Handled stock inventory and made sure that it is accurate by rechecking it
- Ensured that items are marked properly before they are sent to the sales floors
- Placed price tags on items and ensured that barcodes are correctly placed
- Stocked shelves with items by making sure that items are brought forward
- Cleaned and dusted items and shelves
- Followed company rules and protocols governing top product placement activities
Education
Associates Degree -
CCBC
Essex, MDGeneral Studies - High School
Western Senior High School
Baltimore, MD06.2016
Skills
- Microsoft Systems 2024
- iOS Systems
- AS400
- Anti-virus
- Computer Tasks Management
- Hospitality Experience
- Help Desk
- Technical Support
- Stocking
- Typing
- Time management experience
- Communication skills
Timeline
Customer Service Associate
Kohl’s
02.2023 - 09.2024
Sales Representative
Metro by T-Mobile
07.2021 - 02.2023
Housekeeping
Hilton Garden Inn Hotel
02.2020 - 06.2021
Housekeeper
Purple Shine
10.2019 - 01.2020
Stocker
Walmart
03.2017 - 07.2019
Associates Degree -
CCBC
General Studies - High School
Western Senior High School