CLEOPA ANUNDA
BALTIMORE
Summary
Proactive, friendly customer service associate dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Seven Eleven
02.2022 - 05.2024
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Informed customers about special promotions and provided detailed information for various products.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Customer Service Representative
Graceland International Foods
03.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma - Hospitality
Kenya commercial school of hospitality
09.2004
Associate of Arts - General Arts
Jamhuri high school
01.2003
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Guest Services
- Stock replenishment
- POS System Operation
- Sales closing
- Refunds and exchanges
Timeline
Customer Service Associate
Seven Eleven
02.2022 - 05.2024
Customer Service Representative
Graceland International Foods
03.2021 - 02.2022
High School Diploma - Hospitality
Kenya commercial school of hospitality
Associate of Arts - General Arts
Jamhuri high school
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