JAZZMYNE HERNANDEZ
Bronx,NY
Summary
Recent college graduate earning a degree in Sociology and Certification in Dispute Resolution. Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paraprofessional
Department Of Education PSX596
The Bronx, NY
12.2025 - Current
- Assisted in classroom management, promoting a positive and inclusive learning environment.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
- Managed challenging behaviors using de-escalation techniques and positive reinforcement strategies.
- Monitored student progress, providing feedback to educators on performance and behavior.
- Fostered positive relationships with students, promoting emotional and social development.
Mediator Intern
The Department of Consumer and Worker Protection
Manhattan, NY
08.2025 - 12.2025
- Led multiple interviews and collecting evidence to support either side and achieve favorable resolutions.
- Applied deep understanding of relevant laws and policies to reach agreements.
- Facilitated discussions between conflicting parties to promote understanding and reach amicable solutions.
- Documented case details and maintained accurate records to ensure compliance and facilitate future reference.
- Managed anywhere from 5-10 cases on a day to day basis.
Receptionist
The Dorm
Manhattan, NY
05.2023 - 10.2025
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance
- Handled assignments independently with good judgement and critical thinking skills
- Confirmed appointments, communicated with clients, and updated client records
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Supervisor
Home Depot
03.2020 - 03.2023
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Responded to customer inquiries, resolved complaints, and issues to establish trust and increase customer satisfaction via phone, email, and in person communication
- Ensured all online in-store pickup orders were stored accurately for customers to come pickup
- Assessed and authenticated customer exchange, voids, and returns
- Directed customer service across over 10 departments
Education
Bachelor of Arts - Sociology
John Jay College of Criminal Justice
New York, NY12-2025
High School Diploma -
Harry S Truman High School
The Bronx, NY06-2019
Dual Masters in Education -
Hunter College
New York, NY05-2028
Skills
- Educational and Professional Advising
- Excellent Written and Oral Communication
- Adaptability and flexibility
- Analytical skills
Certification
- Conflict Resolution Certificate – John Jay College of Criminal Justice
Timeline
Paraprofessional
Department Of Education PSX596
12.2025 - Current
Mediator Intern
The Department of Consumer and Worker Protection
08.2025 - 12.2025
Receptionist
The Dorm
05.2023 - 10.2025
Customer Service Supervisor
Home Depot
03.2020 - 03.2023
High School Diploma -
Harry S Truman High School
Bachelor of Arts - Sociology
John Jay College of Criminal Justice
Dual Masters in Education -
Hunter College