JB Loftis
Dallas
Summary
Proven track record of enhancing customer satisfaction and streamlining delivery processes as a Driver/Courier Contractor for Uber and Uber Eats. Skilled in strategic planning and active listening, consistently exceeding performance metrics. Recognized for exceptional organizational skills and the ability to resolve conflicts effectively, fostering increased loyalty and repeat business.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
30
30
years of professional experience
Work History
Driver/Courier Contractor
Uber and Uber Eats
04.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
Delivery Courier/Customer Service Representative
Fedex Services
06.1995 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
No Degree - Business Management
Central Texas College
Killeen, TXHigh School Diploma -
Douglass High School
Oklahoma City, OKNo Degree - Logistics And Supply Chain Management
US Army Quartermaster School
Fort Jackson, SCSkills
- Customer service
- Problem-solving
- Punctual and reliable
- Flexible schedule
- Schedule management
- Customer rapport
- Strategic planning
- Active listening
- Decision-making
- Organizational skills
- Multitasking
- Conflict resolution
Timeline
Driver/Courier Contractor
Uber and Uber Eats
04.2020 - Current
Delivery Courier/Customer Service Representative
Fedex Services
06.1995 - 11.2019
No Degree - Business Management
Central Texas College
High School Diploma -
Douglass High School
No Degree - Logistics And Supply Chain Management
US Army Quartermaster School
Similar Profiles
Jade BoatmanJade Boatman
Delivery Driver at Uber And Uber EatsDelivery Driver at Uber And Uber Eats
Gregory KootstraGregory Kootstra
Driver at Uber/Uber EatsDriver at Uber/Uber Eats
Austin J FeldmanAustin J Feldman
Driver at Uber / Uber EatsDriver at Uber / Uber Eats