JB Pillard III
Seattle,WA
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist
Downtown Emergency Service Center
09.2022 - Current
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed a 20 person caseload to satisfy multiple patients with diverse needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Collaborated with healthcare providers to drive continuity of care.
- Maintained detailed records of patient progress, documentation of services and case notes.
Operations Manager
Mafi International Rugs Of Seattle
12.2019 - 10.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
Homeless Shelter Manager
New Horizons
11.2017 - 11.2019
- Supervised programming and administrative facets of temporary homeless shelter for young adults 18-25, many with dual diagnoses.
- Referred clients to appropriate case managers, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Implemented strategies to increase public awareness of social and community service programs.
- Oversee 9 staff members
- Provided leadership, guidance and support to staff members.
Student Success Coach
AmeriCorps
09.2017 - 06.2018
- Provided support and guidance to students experiencing academic and personal troubles.
- Assisted students in selecting courses to align with interests and abilities.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Consulted with students to advise on topic selection, appropriateness and academic value.
Athlete
Goldfield Giants
01.2017 - 09.2017
- Attended all practices, meetings, and workouts on time.
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Managed time effectively while traveling for games, attending practice.
Education
No Degree - Business
Northwest Nazarene University
Nampa, IDAssociate of Arts -
Whatcom Community College
Bellingham, WA08.2010
Bachelor of Arts - Law (Pre-Law)
Central Washington University
Ellensburg, WA06.2014
Skills
- Compassionate Care
- Office Operations
- Emotional Support
- Data Entry
- Statistical Recording
- Direct Supervision
- Team Management
- Personal Care Assistance
- Dependable and Responsible
Certification
- AAC (Agency Affiliated Counselor)
- BLS (Basic Life Support)
Timeline
Clinical Support Specialist
Downtown Emergency Service Center
09.2022 - Current
Operations Manager
Mafi International Rugs Of Seattle
12.2019 - 10.2021
Homeless Shelter Manager
New Horizons
11.2017 - 11.2019
Student Success Coach
AmeriCorps
09.2017 - 06.2018
Athlete
Goldfield Giants
01.2017 - 09.2017
No Degree - Business
Northwest Nazarene University
Associate of Arts -
Whatcom Community College
Bachelor of Arts - Law (Pre-Law)
Central Washington University
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