Summary
Overview
Work History
Education
Skills
Languages
Programs
Certification
Section name
Timeline
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J. Carlos Carrillo

San Jose,CA

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Depot Technician

ProteinSimple
01.2022 - 11.2023
  • Learned how to repair various models of Bio-medical equipment for a large customers base with limited training
  • Diagnosed and troubleshot hardware, software and network issues.
  • Performed equipment evaluations and provided detailed overviews on total repair costs such as parts, labor and shipping fees to customers
  • Used the Salesforce platform to keep track of customer cases, generate service reports, process purchase requests, and request shipping details for finished goods
  • Implemented preventive maintenance procedures.
  • Made a significant impact on the reduction of open repair cases

Sr. Operator

Watlow Electric
05.2020 - 10.2021
  • Worked with optical instruments, precision tools, soldering irons and chemical solvents to process semi-conductive equipment
  • Inspected finished products for quality and adherence to customer specifications.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Conducted inspection of in-process or finished product.
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.

Retail Sales Advisor

Sunrun Solar
08.2019 - 02.2020
  • Provided customer assistance in retail stores
  • Helped potential clients determine if going solar was right for them
  • Set appointments for prospects with our solar sales professionals
  • Was compensated for successful sales transactions.

Service Repair Technician

Dell
02.2018 - 12.2018
  • Provided onsite service repairs on all types of Dell computers
  • Ensured the replaced component resolved the customers issue
  • Adapted to different computer models without prior training or experience
  • Coordinated service calls efficiently throughout the day.

Powertrain Assembly line

Tesla Motors
12.2016 - 07.2017
  • Cross trained on multiple assembly line procedures
  • Helped build battery modules that power Tesla's electric vehicles
  • Assured battery modules would pass voltage tests.

Assembly Technician

Intuitive Surgical
02.2015 - 12.2015
  • Built endoscopic controller modules from a series of components
  • Conducted series of tests to ensure final product functionality
  • Followed process instructions to build surgical instruments.

Assembly Technician

AMAX Engineering
12.2013 - 01.2015
  • Followed process instructions to build high performance server systems
  • Installed servers onto server cabinets and routed cables to their destination
  • Used hand tools and electric screwdrivers to install high capacity hard drives with multiple CPU's per system.

Education

Some College (No Degree) -

Evergreen Valley College
San Jose

High school Diploma -

Andrew Hill High School
San Jose, CA
06.2006

Skills

    • Customer Service
    • English/Spanish proficient
    • Organizational Skills
      • Technical Troubleshooting
      • System Maintenance
      • Component Replacement

Languages

English
Spanish

Programs

  • Adobe Photoshop
  • Adobe Premiere Pro
  • Adobe Illustrator
  • Microsoft Excel
  • Microsoft Word
  • Reaper DAW
  • Guitar Pro 7
  • Windows 10
  • Apple iOS

Certification

  • Certified Dell Technician, UNISYS - [Feb 2018][Dec 2018]

Section name

I am a music producer and I play in a band and I help record my groups music with very high standards and emphasis on sound quality

Timeline

Service Depot Technician

ProteinSimple
01.2022 - 11.2023

Sr. Operator

Watlow Electric
05.2020 - 10.2021

Retail Sales Advisor

Sunrun Solar
08.2019 - 02.2020

Service Repair Technician

Dell
02.2018 - 12.2018

Powertrain Assembly line

Tesla Motors
12.2016 - 07.2017

Assembly Technician

Intuitive Surgical
02.2015 - 12.2015

Assembly Technician

AMAX Engineering
12.2013 - 01.2015

Some College (No Degree) -

Evergreen Valley College

High school Diploma -

Andrew Hill High School

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J. Carlos Carrillo