Joshua Cataldi

Work History

Sid Harvey Industries Inc.

08.2024 - Current

Processed new customer credit applications accessing credit agency data to open new accounts.
Uploaded completed applications to appropriate credit system.
Worked with clients to define and implement terms for approved credit requests.
Advised accounts and assisted through qualification processes.
Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
Interviewed credit applicants by telephone to obtain personal and financial data needed to complete credit report.
Updated client accounts with new information and verified data for informed credit approvals.
Monitored accounts for signs of fraud and non-payment issues.
Referred delinquent accounts to account managers or outside resources.
Attended ongoing professional training to facilitate accurate and productive credit management.
Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.

Weight Watchers International

01.2018 - 03.2023

Collaborated with management, internal and development partners regarding software application design status and project progress.
Coordinated with other engineers to evaluate and improve software and hardware interfaces.
Estimated work hours and tracked progress using Scrum methodology.
Proved successful working within tight deadlines and a fast-paced environment.
Developed robust, scalable, modular and API-centric infrastructures.
Conducted data modeling, performance and integration testing.
Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
Authored code fixes and enhancements for inclusion in future code releases and patches.
Created proofs of concept for innovative new solutions.

Starbucks

05.2011 - 12.2011

Helped store management meet standards of service and quality in daily operations.
Enforced company policies and procedures with employees.
Trained new employees and delegated daily tasks and responsibilities.
Coordinated merchandising, promoted new products and increased brand awareness.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Completed cash and credit card transactions accurately using POS software.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Completed store opening and closing procedures and balanced tills.