Jacob Harms
GPM Investments
Republic,USA
9
years of professional experience
Results-oriented professional with expertise in performance management and analytical thinking. Enhanced inventory accuracy and customer satisfaction through effective staff training and problem-solving. Fostered a collaborative team environment while ensuring operational standards.
Work History
Stocker
1 Year 11 Months- Executed inventory control through precise counting and restocking of merchandise to ensure optimal product availability.
- Unloaded, sorted, and stocked merchandise based on store layout to maintain efficient product placement.
- Organized and cleared work areas to sustain a clean environment and ensure safety.
Assistant Manager
3 Years 9 Months- Supervised daily operations, ensuring alignment with performance, quality, and service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Defined clear targets and objectives and communicated to other team members.
Shift Leader
3 Years- Trained new employees and assigned daily tasks to ensure smooth operations.
- Enforced company policies and regulations to maintain compliance and team standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor, highlighting progress towards goals.
Education
Professional Certificate - Cybersecurity
High School Diploma
Skills
Inventory management
Attention to detail
Complex problem solving
Team collaboration
Analytical thinking
Conflict resolution
Timeline
Stocker
GPM Investments
03.2024 - 02.2026Read More
Assistant Manager
GPM Investments
06.2020 - 03.2024Read More
Shift Leader
GPM Investments
06.2017 - 06.2020Read More
Poston Butte High School
High School Diploma
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Massachusetts Institute of Technology
Professional Certificate from Cybersecurity
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