J. C. Paya
Las Vegas,NV
Summary
Determined and dedicated Implementation and Biomed-Technician with detail-oriented skills and a project-focused mindset. Currently pursuing a graduate degree in IT Project Management. Proficient in installing, setting up, and testing systems, software, and hardware. Experienced in project management, event planning, and implementation for over five years. Specialized in managing materials, leading small groups, and collaborating with cross-functional teams. Successful track record in medical, academic, and retail environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Implementation Analyst/Biomedical Equipment Technician
IQVIA
Las Vegas, NV
05.2021 - Current
- Travel to hospital facilities to install and upgrade Pyxis medication dispensing devices.
- Communicate effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Demonstrate equipment capabilities to customer and respond to questions and complaints.
- Collaborate with other workers and customers to resolve issues of deficient connections and functionality.
- Connect components to cable systems and test connections for adequate power and functional links.
- Install and configure new devices and system components.
- Perform troubleshooting of systems with techniques such as speed and ping tests.
- Work closely with network administrators and server engineers to deliver quality service.
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyze existing systems and databases and recommended enhancements to solve business needs
- Diagnose cause of problems and complete repairs.
- Document information regarding installations, repairs and inventory checks.
- Install, calibrate and monitor Alaris and NxStage devices.
- Provide validation, inspection, repairs and maintenance on clinical biomedical equipment.
- Maintain safe work environment and adhere to privacy regulations.
Software and Assets Assistant
College of Southern Nevada
02.2019 - 04.2021
- Maintained accurate inventory counts, tracked and documented RFID asset tags to distribute new and old technology to designated locations.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Added documents to file records and created new records to support filing needs, using Excel, Access, and OneDrive.
- Matched purchase orders with invoices and recorded all necessary information.
- Tracked and edited client database information, bi-annually renewing technology loan permits, as needed.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Supported daily operations by communicating with staff, students, filing documents, and managing data.
Self-Employed
Various Companies
04.2018 - 03.2020
- Managed approximately 15 inventory accounts for locally-owned and corporate bar/restaurant chains.
- Audited liquor, draft beer, and wine levels to maximize profits.
- Provided technical assistance to customers on inbound telephone tech support calls.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Setup, installed, repaired, and configured computers for low-income residents and private businesses.
- Prepared and processed invoices and expense reports.
- Drove passengers and/or products to designated destinations.
Inventory Specialist/Keyholder
Best Buy
10.2014 - 04.2018
- Completed scheduled inventory counts and supply audits.
- Annually picked, packed, and shipped $2.5 million in online purchases, averaging less than fifteen minutes per order.
- Earned management trust by serving as keyholder, responsibly preparing store for open of business.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Desktop Support Technician
College of Southern Nevada
05.2013 - 12.2016
- Identified and corrected system errors and network performance issues.
- Collected data around every interaction and turned it into tools to help users.
- Ensured proper installation of cables, operating systems, and software.
- Trained users in proper use of hardware and/or software.
- Escalated unresolved issues to appropriate level.
Event Manager
College of Southern Nevada
01.2012 - 05.2015
- Managed event logistics and operations, including support staff, vendor services, and volunteers.
- Selected and ordered decorations and event materials.
- Coordinated schedules and timelines for all events and performers.
- Prepared project budgets, forecasting and inventory, and material pricing points.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
Education
MBA - IT Project Management
Western Governors University
Salt Lake City, UT03.2024
Bachelor of Applied Science - Business
College of Southern Nevada
Las Vegas, NV12.2022
Associate of Arts - General Studies
College of Southern Nevada
Las Vegas, NV06.2018
Associate of Arts - Art
College of Southern Nevada
Las Vegas, NV12.2017
Associate of Arts - Communications
College of Southern Nevada
Las Vegas, NV06.2017
Skills
- Planning & Coordination
- Training & Development
- Leadership
- Hardware & Software Installation
- Troubleshooting & Implementation
- Interpersonal Communication
- Written & Oral Communication
Certification
Microsoft Office Specialist, Microsoft Word, Excel, and PowerPoint
Additional Information
- Sigma Chi Eta Honor Society, May 2014 to Present
- The National Society of Leadership and Success, August 2023 to Present
Timeline
Implementation Analyst/Biomedical Equipment Technician
IQVIA
05.2021 - Current
Software and Assets Assistant
College of Southern Nevada
02.2019 - 04.2021
Self-Employed
Various Companies
04.2018 - 03.2020
Inventory Specialist/Keyholder
Best Buy
10.2014 - 04.2018
Desktop Support Technician
College of Southern Nevada
05.2013 - 12.2016
Event Manager
College of Southern Nevada
01.2012 - 05.2015
MBA - IT Project Management
Western Governors University
Bachelor of Applied Science - Business
College of Southern Nevada
Associate of Arts - General Studies
College of Southern Nevada
Associate of Arts - Art
College of Southern Nevada
Associate of Arts - Communications
College of Southern Nevada