Deanna Mott

* Coordinated all compliance efforts for a growing Medical technology company, pursuing SOC II certification. Including but not limited to application security, end user management, training, documentation.
* Created, managed, and trained the team on an end-user support system to resolve malfunctions with applications and programs. Supported the resolution of issues from initial troubleshooting with end user though submission of ticket through Salesforce and monitoring through JIRA for implementation of solution, testing and end user acceptance/resolution. Escalating and/or coordinating with development team when necessary.
* Implemented an application and GRC program in collaboration with relevant stakeholders, application development teams, and IT teams. Evaluating and securing applications by integrating security measures, securing development standards, and identifying vulnerabilities and remediation where applicable.
* Communicated security vulnerabilities to various stakeholders and educated security practices and methodologies for resolving vulnerabilities across business units (internal and external). Contributed to process review, and identified opportunities for improvement or automation where applicable.
* Prepared and managed SOP and DOP documentation and created a workflow process for training, signature management, audit trail management.
* Supported implementation, training and policy development. Created training materials for internal and external use for clients onboarding use and ongoing post hyper-care support. Created and maintained training materials for staff application management and compliance review.
* Assessed business requirements to create focused solutions, while maintaining HIPAA, SOX, SOC II compliance

* Lead Security Analyst on project to move 2800+ users, over 9 business units/2 locations to a new order to cash system. Communicating/Educating various levels of colleagues/stakeholders on compliance/security requirements.
* Contributed to process review, and identified opportunities for improvement or automation where applicable, often finding areas for improvement in the end user experience.
* Supported implementation, training and policy development. Created training materials for internal and external use for clients onboarding use and ongoing post hyper-care support. Created and maintained training materials for staff application management and compliance review.
* Analyzed end user processes and worked with various stakeholders to evaluate customer needs and feedback to drive product and service improvements, by recommending enhancements to business systems or procedures where applicable (SAP, GE/IDX, Salesforce).
* Managed ongoing disaster recovery and business continuity plan and lead efforts to keep team engaged in ongoing disaster recovery activities and preparedness.
* Responsible for coordinating Internal audit efforts, providing supporting documentation to internal and external auditors. Proof of HIPAA, SOX, and SOD. Testing and remediation of finding where applicable.
* Coordinated change control, analyzed and approved and communicated with teams, internal and external. Including testing and end user acceptance and sign off in multiple applications.
* Provided ongoing support to end-users and IT teams for major end-user applications, SAP, GE IDX, Salesforce. Implementing/coordinating change, communicating system outages, downtime, end user acceptance, testing, documentation, and ticket handling.

* Created, maintained and delivered a training program on new Order to cash system for internal support team within IT and for external end-user teams.
* Installed system updates to address vulnerabilities and reduce security issues on multiple end user applications.
* Enhanced and redesigned computer systems to increase efficiency and promote better functionality for end-users.
* Collaborated with SAP developers and relevant Stakeholders as the Lead Security Analyst on Project Athena, across multiple business units to design a new order to cash system to meet business needs, while ensuring SOX,SOD and HIPAA compliance was maintained in all systems.
* Responsible for daily end user support, ad-hoc and scheduled reporting, application support and troubleshooting including defect management, change control, testing and end user acceptance in multiple applications including SAP, GE IDX, Salesforce, Workday, JIRA.
* Maintained and distributed documentation internally (and externally when applicable) for SOP, DOP, Change Management, Defect Management, User Provisioning, Disaster Recovery, Business Continuity.

* Managed 2 teams of ~15-20 people each, Trained all incoming Insurance Verification Specialists and Document Management Specialists for Supply Order Services.
* Recruited by IT dept to assist with SAP testing and DMS server migration project. Testing, documentation, defect management, and regular status reports to project management.
* Lead RightFax front end implementation with IT project manager, facilitated company wide training ~1200 employees, assisted with hyper-care support, onboarding, and end-user support.
* Monitored KPIs, and customer service levels, provided pipeline and forecasting reports to interested stakeholders and upper management across business units.
* Provided SMART goals to the teams with regularly scheduled touch base providing feedback and updated targets and goals where applicable.
* Developed and maintained training materials for new internal processes, enhancements, or changes.