Hilary Maes
Windsor,VT
Summary
Boasting over 10 years of healthcare industry experience, I have gained a thorough understanding of healthcare data from clinical and technical standpoints. My expertise spans EPIC applications, Business Intelligence, Data analytics, SQL development, and Data integrity. Leveraging my knowledge and skills in these areas, I am fully prepared to support any healthcare organization's data management and analysis requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Application Systems Analyst
Dartmouth Health
07.2018 - Current
- Completed Epic Certifications for Clarity Access Data model, Cogito, Clarity, and Caboodle
- Tableau development
- MyChart Patient self-scheduling dashboard to track organizational usage using SQL pulling data directly from Clarity
- Tableau Visualizations for External Providers who are not currently using the DHConnect System
- Developed custom color palettes using HTML to meet organizational branding standards and ADA standards for those with color blindness
- Cancer Center Scheduling and Treatment metrics dashboard
- Transitioned organizational reports from outdated processes to increase efficiency
- Developed SQL code to replace outdated GUI system for mass mailing lists used by Clinic Administration and Marketing
- Automated standardized referral reporting allowing users to run reporting ad-hoc versus waiting for a monthly report drop
- Used Epic provided SQL code to develop reporting from Clarity for the eSyMs patient study
- Worked as a team to validate and update the code to ensure consistency in reporting between Dartmouth Health, Dana Farber Cancer Center, and 3 other Academic Medical Centers associated with the project
- Using SQL exported to Talend, developed 20+ Quarterly reports that were then sent via FTP to Dana Farber
- Using the KPI data, created weekly scheduled reporting with Visualizations using SAP Web Intelligence to be provided to internal contacts and sent to DFCC via FTP processing
- Act as Administrator for multiple Self-service reporting tools used by clinic administration throughout the organization
- Provide user support and training for self-service reporting tools.
Application Systems Analyst (assoc.)
Dartmouth Health
05.2016 - 07.2018
- Completed Epic proficiency in EpicCare Ambulatory
- Provided phone support to end users using the organization’s medical record
- Developed documentation for applicable training on best practices and standard processes
- Worked with management to reformulate the After-Hours on call process
- Re-evaluated the current workflows and provided educational resources to the Operations Center to help improve their ability to triage after-hours calls
- Decreased unnecessary calls by 9% and increased first call resolution by at least 23%.
User Support Specialist
09.2015 - 05.2016
- Provided frontline technical support in person, by telephone, via self-service tickets or other communication venues
- Responsible for providing a high level of customer service by providing customers with information, restoring services, providing specific services as per guidelines and escalating tickets to higher levels of support.
Supervisory Medical Support
Department of Veterans Affairs - VA Medical Center
05.2015 - 09.2015
- Responsible for all supervisory decisions including but not limited to assignments, reassignments, promotions, hiring, disciplinary actions, tour of duty changes, peer reviews and performance appraisals
- Performed analytical studies related to clinical management, including statistical analyses or patient encounter data, clinic no show rates, appointment utilization, and reporting new/transfer patient intake.
Advanced Medical Support Assistant
Department of Veterans Affairs - VA Medical Center
04.2013 - 05.2015
- Performed a wide range of clinic administration duties
- Communicated openly with a variety of disciplines, including providers, nursing staff, specialty clinic staff, pharmacy staff, eligibility office, and the travel office to assist patients in any way they may need.
Education
Masters in Information Technology -
Southern New Hampshire University
01.2015
Bachelors in History -
Franciscan University of Steubenville
01.2008
Skills
- Application Integration
- Business process improvement
- Object-Oriented Programming
- SQL Programming
- Application support
- System Analysis
- System Upgrades
- Data Warehousing
- Business Intelligence
- Analytical Skills
- Software Implementation
Affiliations
- National Society of Leadership and Success
Certification
- Lean Six Sigma - Yellow Belt Certification
- Cogito Data Model - Epic Healthcare Systems - Certification Current
- Access Data Model - Epic Healthcare Systems - Certification Current
- Clarity Data Model - Epic Healthcare Systems - Certification Current
- Caboodle Data Model - Epic Healthcare Systems - Certification Current
Timeline
Application Systems Analyst
Dartmouth Health
07.2018 - Current
Application Systems Analyst (assoc.)
Dartmouth Health
05.2016 - 07.2018
User Support Specialist
09.2015 - 05.2016
Supervisory Medical Support
Department of Veterans Affairs - VA Medical Center
05.2015 - 09.2015
Advanced Medical Support Assistant
Department of Veterans Affairs - VA Medical Center
04.2013 - 05.2015
Masters in Information Technology -
Southern New Hampshire University
Bachelors in History -
Franciscan University of Steubenville
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